I get reservations from so many sources these days, the phone, my online reservations, the different sites I am on, etc. I just got a call from a past guest who wants to stay tonight, great, I have rooms tonight.
He is driving and I did not want to make him go through all the details of who he is, payment, etc., but I can't find his previous info.
Do you have a system where you put all the info in one place? Do you take time to do this daily, weekly, etc.?
Do you use a spreadsheet or something else? I keep all of the reservations in paper. I have gone through June (when he thinks he last stayed), May, next I'll check April and March, but to avoid this in the future, what do you suggest?
Thanks.
He is driving and I did not want to make him go through all the details of who he is, payment, etc., but I can't find his previous info.
Do you have a system where you put all the info in one place? Do you take time to do this daily, weekly, etc.?
Do you use a spreadsheet or something else? I keep all of the reservations in paper. I have gone through June (when he thinks he last stayed), May, next I'll check April and March, but to avoid this in the future, what do you suggest?
Thanks.