Morticia
Well-known member
- Joined
- May 22, 2008
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OK, problem here...multiple repeat guest is upset enough that after 9 months he is still complaining. They were here in 2005, 2006 and cancelled last year. They booked for this year for this weekend. They 'bookend' the week. Stay for 6 nights elsewhere and we are the 'stopover' between there and home and back again.
So, he booked for this weekend way back in Sept and said he wanted next weekend, too. Next weekend is a holiday. It's a 2-night min, first time we've had that since they've stayed here. He doesn't want to stay 2 nights he only wants 1. I say we can't do that. He wants 2 rooms, so I'm out 2 2-night stays if I take him. On check-in today he complains to hubs that they want to stay here next weekend but they were told they can't. Hubs doesn't know why. They are staying elsewhere. It's possible we'll lose them to the other inn.
Question...would YOU have caved on this and let them stay the one night because they are repeats?
So, he booked for this weekend way back in Sept and said he wanted next weekend, too. Next weekend is a holiday. It's a 2-night min, first time we've had that since they've stayed here. He doesn't want to stay 2 nights he only wants 1. I say we can't do that. He wants 2 rooms, so I'm out 2 2-night stays if I take him. On check-in today he complains to hubs that they want to stay here next weekend but they were told they can't. Hubs doesn't know why. They are staying elsewhere. It's possible we'll lose them to the other inn.
Question...would YOU have caved on this and let them stay the one night because they are repeats?