We've just switched over to ResNexus from SuperInn and have a question for those who use it and take deposits. We liked that on SuperInn the reservation was pending until we were able to run their card, apply the deposit and send the confirmation. However, ResNexus provides an instant confirmation without any deposit having been verified.
I just got a reservation from someone traveling from Australia for my busiest week next week. They got the instant confirmation and when I went to run their deposit it was declined and said Hold Card. Processing company said it was their bank saying to hold card. I've sent an email but I can't wait more than tomorrow to put that back into the system as I don't want to lose that $650 in case they didn't show. No local phone # as from Australia. My worry too is that they got a confirmation and if we don't connect and I rebook the room to someone else then they'll be here when someone else has the room. Not liking the instant confirmation process right now.
So do any of you have any wording in your confirmations that their reservation isn't finalized until they receive a second confirmation from you showing that their card went through?
I just got a reservation from someone traveling from Australia for my busiest week next week. They got the instant confirmation and when I went to run their deposit it was declined and said Hold Card. Processing company said it was their bank saying to hold card. I've sent an email but I can't wait more than tomorrow to put that back into the system as I don't want to lose that $650 in case they didn't show. No local phone # as from Australia. My worry too is that they got a confirmation and if we don't connect and I rebook the room to someone else then they'll be here when someone else has the room. Not liking the instant confirmation process right now.
So do any of you have any wording in your confirmations that their reservation isn't finalized until they receive a second confirmation from you showing that their card went through?