NW BB
Well-known member
- Joined
- Jan 6, 2009
- Messages
- 309
- Reaction score
- 0
So many innkeepers are terrified of getting negative TA reviews that they allow manipulative guests to walk all over them. I bend my rules when I feel it's appropriate, but refuse to be blackmailed, so I have 2 negative reviews.
I just wanted to share with all of you how important a weapon your owners response can be. Today I received an e-mail from a guest that will be arriving next week. I wanted to share some of it with all of you since this comes right from the horse's mouth and I know he speaks for many others who are using TA So if you get a bad review, it's not the end of the world.
..."[COLOR= rgb(31, 73, 125)]By the way, your Web site is extremely well designed and has just about the very best array of information I’ve seen and I do a lot of research on the Web. But as attractive as your site is, I think the thing that put us over the top in selecting your B&B was a poor review and how you handled it and the response you posted. I’m in the information and customer service business and I could tell someone who is a pro at treating guests well."[/COLOR]
[COLOR= rgb(31, 73, 125)]Bless his heart for actually communicating this to me! [/COLOR]
I just wanted to share with all of you how important a weapon your owners response can be. Today I received an e-mail from a guest that will be arriving next week. I wanted to share some of it with all of you since this comes right from the horse's mouth and I know he speaks for many others who are using TA So if you get a bad review, it's not the end of the world.
..."[COLOR= rgb(31, 73, 125)]By the way, your Web site is extremely well designed and has just about the very best array of information I’ve seen and I do a lot of research on the Web. But as attractive as your site is, I think the thing that put us over the top in selecting your B&B was a poor review and how you handled it and the response you posted. I’m in the information and customer service business and I could tell someone who is a pro at treating guests well."[/COLOR]
[COLOR= rgb(31, 73, 125)]Bless his heart for actually communicating this to me! [/COLOR]