Hillbilly
Well-known member
- Joined
- Oct 22, 2011
- Messages
- 939
- Reaction score
- 17
So I think I have this correct. Correct me if im wrong! Anyone can write a review on TA correct? You don't even have to stay at the property to review. I have had 2 situations this last week.
1) Here is what happened. A guests had given us a time of 4pm arrival. My sons had a Church gathering at 4:30 that I had to get them to. I left at 4:15pm the guest had not arrived yet. I placed a not on the door stating to call me and I would check them in by phone. Guest called at 4:35 pissed at us because we were not in the office when they arrived. My wife explained to her that everything was fine and they could simply go to their room because we needed to get our kids to a planned Fall fest at our Church. The lady was so rude to my wife. My wife said," I will have my husband call you in a few min to talk with you!" After my wife got off the phone she was so upset at the actions and the verbal abuse by this lady. In fast we really do not think she was in the right mind or might of been under the influence of something. No normal person would of acted like that. So we felt after the actions of this lady that it would be best if she found other lodging. I called her back and told her the situation and now she was really mad. I felt for the safety of ourselves and the comfort of other guests this was the correct thing to do. I refunded her money right then and there with my phone so I could be finished with her. We'll she reviewed us on TA. I'm so mad. This just isn't right.
2) This next one really gets me upset. I just got off the phone with a lady who called and wanted to make a reservation without giving a deposit. I refused to budge because we have been burned before. She was way out of line on the phone with me. I remained calm and would not budge. She then started in on me about how horrible my customer service was. She said, I think i'm going to go on TA and write a horrible review about you. Then hung up the phone on me. So does this person have the right to slam us on TA because I would not take her reservation without a deposit? If this is true, than I'm ready for a war. I can play that game. Send me a private message and I will write a glowing review of your property. In fact, I will have my wife write one as well. We can all write reviews of all of our properties and all of us will be #1 in town. If TA allows a review like this, than game on. I enjoy all of you and thats good enough to me to write a review. So bring it on. "Can you tell I'm upset?".... But really, if they can do this. Then we all can.
I really can't deal with this much more. The whole TA thing is really getting me upset and down. I'm getting tired of people walking all over us and feeling the entitlement that they get what ever they want and the customer is always right. I get up in the mornings and its like walking on eggs shells.
1) Here is what happened. A guests had given us a time of 4pm arrival. My sons had a Church gathering at 4:30 that I had to get them to. I left at 4:15pm the guest had not arrived yet. I placed a not on the door stating to call me and I would check them in by phone. Guest called at 4:35 pissed at us because we were not in the office when they arrived. My wife explained to her that everything was fine and they could simply go to their room because we needed to get our kids to a planned Fall fest at our Church. The lady was so rude to my wife. My wife said," I will have my husband call you in a few min to talk with you!" After my wife got off the phone she was so upset at the actions and the verbal abuse by this lady. In fast we really do not think she was in the right mind or might of been under the influence of something. No normal person would of acted like that. So we felt after the actions of this lady that it would be best if she found other lodging. I called her back and told her the situation and now she was really mad. I felt for the safety of ourselves and the comfort of other guests this was the correct thing to do. I refunded her money right then and there with my phone so I could be finished with her. We'll she reviewed us on TA. I'm so mad. This just isn't right.
2) This next one really gets me upset. I just got off the phone with a lady who called and wanted to make a reservation without giving a deposit. I refused to budge because we have been burned before. She was way out of line on the phone with me. I remained calm and would not budge. She then started in on me about how horrible my customer service was. She said, I think i'm going to go on TA and write a horrible review about you. Then hung up the phone on me. So does this person have the right to slam us on TA because I would not take her reservation without a deposit? If this is true, than I'm ready for a war. I can play that game. Send me a private message and I will write a glowing review of your property. In fact, I will have my wife write one as well. We can all write reviews of all of our properties and all of us will be #1 in town. If TA allows a review like this, than game on. I enjoy all of you and thats good enough to me to write a review. So bring it on. "Can you tell I'm upset?".... But really, if they can do this. Then we all can.
I really can't deal with this much more. The whole TA thing is really getting me upset and down. I'm getting tired of people walking all over us and feeling the entitlement that they get what ever they want and the customer is always right. I get up in the mornings and its like walking on eggs shells.