One summer week we were out straight with guests - A woman left a tip at checkout - well, various tip amounts with notes 'to housekeeping', 'innkeeper suggestions', 'staff' (not sure who that tip was for - and I was in the trenches with my two chambermaids flipping those rooms, plus trying to keep the place looking good, shopping, cooking and serving breakfast, laundry, baking snacks, cleaning, checking guests in and out, acting as activity director, etc) Two days later I got a phone message and an email telling me she had expected the
common courtesy of a thank you and an acknowledgement of her generosity. I felt bad. We had eight rooms to turn over, one night stays for many of them, for two weeks+ Great for revenue, but I was exhausted. I am sure she had no idea how much of the actual physical labor I did there ... sometimes guests would not realize it was me in 'riot gear' scrubbing or sweeping or vacuuming.
And they would ask where the innkeeper was - having met me the day before checking them in and seen me that morning serving them breakfast.
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