Don Draper
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- Aug 10, 2008
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I'm just curious as to what your experiences with travel agents and their customers has been. When we first started we got a few calls from travel agents and we'd give them a 10% commission. Now that we're so busy we wouldn't even consider a commission and let travel agents know this, but they are still willing to book their people with us.
Our universal experience with travel agent-booked guests is that they are terrible. They have all been clueless and demanding at the same time. We just had a set of two check in, for 3 nights of course. They hadn't read a word of the confirmation (if the travel agent even gave it to them) and it just seems a bad fit...they want a hotel with an ice and vending machine. Do I just turn these guests away in future? If so how do I say this to the agent?
Our universal experience with travel agent-booked guests is that they are terrible. They have all been clueless and demanding at the same time. We just had a set of two check in, for 3 nights of course. They hadn't read a word of the confirmation (if the travel agent even gave it to them) and it just seems a bad fit...they want a hotel with an ice and vending machine. Do I just turn these guests away in future? If so how do I say this to the agent?