Don Draper
Well-known member
- Joined
- Aug 10, 2008
- Messages
- 2,863
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Every six weeks or so we do a marathon run to a small city about an hour away. Here we do Costco, Lowe's, Walmart, Petsmart, etc. basically try to stock up on everything we will need here as these are the closest stores to us. It is tiring, tonight we got home at 7:30 and just got everything unloaded before it started to pour.
I come in to check messages and there are two on the answering machine from two people who were trying to check in this afternoon. I'm puzzled, we picked this day because even though we are full we knew we had no one checking in. Check the book, and sure enough these guests are scheduled to arrive tomorrow and stay for two nights.
I call the couple back and explain to the husband that I'm sorry we weren't here when they were earlier, but the reason we weren't is that we had them scheduled to check in tomorrow. He says no, he scheduled for Wednesday and Thursday. He made the reso online so I have the original request and the email confirmation in front of me, both of which say Thursday/Friday nights. He said they are definitely not staying for only one night so he wants to cancel the entire reservation and find somewhere else to stay. I explain that he is responsible for both nights, the room has been held for him.
He gets irate and says he is coming right over. Fine...hubs and I both dealt with him in front of other guests. I give him the initial reservation and his email confirmation (which was quite personalized, he had asked a bunch of questions which I took about 3 paragraphs to answer). He gets this nasty smile and says "Oh I'll be back tomorrow and you'll LOVE having me as a guest." Hubs just said "Ok sir, check in starts at 2 pm!" He slammed out the door.
Can't wait to see if he actually shows up tomorrow...geesh.
I come in to check messages and there are two on the answering machine from two people who were trying to check in this afternoon. I'm puzzled, we picked this day because even though we are full we knew we had no one checking in. Check the book, and sure enough these guests are scheduled to arrive tomorrow and stay for two nights.
I call the couple back and explain to the husband that I'm sorry we weren't here when they were earlier, but the reason we weren't is that we had them scheduled to check in tomorrow. He says no, he scheduled for Wednesday and Thursday. He made the reso online so I have the original request and the email confirmation in front of me, both of which say Thursday/Friday nights. He said they are definitely not staying for only one night so he wants to cancel the entire reservation and find somewhere else to stay. I explain that he is responsible for both nights, the room has been held for him.
He gets irate and says he is coming right over. Fine...hubs and I both dealt with him in front of other guests. I give him the initial reservation and his email confirmation (which was quite personalized, he had asked a bunch of questions which I took about 3 paragraphs to answer). He gets this nasty smile and says "Oh I'll be back tomorrow and you'll LOVE having me as a guest." Hubs just said "Ok sir, check in starts at 2 pm!" He slammed out the door.
Can't wait to see if he actually shows up tomorrow...geesh.