seashanty
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Hotels boost amenities to drive up guest loyalty
With only 36% of business travelers saying they were loyal to a hotel brand this year, compared with 42% two years ago, hotels are adding special touches and perks to help retain guests. At Kimpton Hotels, for instance, that means little things such as complimentary Snickers bars and sodas in rooms, which can go a long way in pleasing some guests. Other chains are introducing -- or re-introducing -- amenities including free breakfasts, no-fee Internet connections and late checkouts. The New York Times (11/30)
With only 36% of business travelers saying they were loyal to a hotel brand this year, compared with 42% two years ago, hotels are adding special touches and perks to help retain guests. At Kimpton Hotels, for instance, that means little things such as complimentary Snickers bars and sodas in rooms, which can go a long way in pleasing some guests. Other chains are introducing -- or re-introducing -- amenities including free breakfasts, no-fee Internet connections and late checkouts. The New York Times (11/30)