- Need advice.
- What is the best thing to do in this situation?
- What is your refund policy?
He wanted to cancel the reservation. We said our policy is you will not get your deposit back unless we can rent the space. After hemming and hawing the decided to try it. We came home last night, they had dead bolted/ locked us out and we had to climb through a window. The couple came downstairs and started attacking me (verbally abusive) The situation was getting unsafe - so we decided to give them a full refund back and asked them to leave.