If you have online reservations, let them reserve online..
Joey Bloggs said:
If you have online reservations, let them reserve online.
we do. but we get emails often as well. don't you?
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TheBeachHouse said:
Joey Bloggs said:
If you have online reservations, let them reserve online.
we do. but we get emails often as well. don't you?
I have been getting these emails for over 10 years...different typos, none of them ADDRESSED to MY B&B NAME.
That is the first clue. Check the "TO:" second clue, they say "Facility" they say 8 days or more, some 2 or 3 weeks" another clue. Last they ask for a total of how much it will be.
If you are on our website, you see HOW MUCH the room(s) are. If you want to MAKE A RESERVATION, go ahead an MAKE A RESERVATION.
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Joey Bloggs said:
TheBeachHouse said:
Joey Bloggs said:
If you have online reservations, let them reserve online.
we do. but we get emails often as well. don't you?
I have been getting these emails for over 10 years...different typos, none of them ADDRESSED to MY B&B NAME.
That is the first clue. Check the "TO:" second clue, they say "Facility" they say 8 days or more, some 2 or 3 weeks" another clue. Last they ask for a total of how much it will be.
If you are on our website, you see HOW MUCH the room(s) are. If you want to MAKE A RESERVATION, go ahead an MAKE A RESERVATION.
I often feel like the responses I get here assume I am an imbecile. I am not. My question was, do you never get emails - some legit? Do you always ignore them? We instituted on line reservations within weeks of taking over the business. We continue to get emails and phone calls even though we have on line reservations. We do not feel as though we can afford to retort to a caller, "Use your computer." We feel as though good service includes answering questions, whether or not we feel like it at that moment.
I have gotten some real help from this website, but I often feel like the stupid kid. Is it necessary?
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TheBeachHouse said:
I often feel like the responses I get here assume I am an imbecile. I am not....I have gotten some real help from this website, but I often feel like the stupid kid. Is it necessary?
I have no idea what Beach House is taking offense with here! This was obviously taken the wrong way. JB's response seems perfectly normal and helpful. Beach House's response kind of comes out of the blue, in my opinion.
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Arks said:
TheBeachHouse said:
I often feel like the responses I get here assume I am an imbecile. I am not....I have gotten some real help from this website, but I often feel like the stupid kid. Is it necessary?
I have no idea what Beach House is taking offense with here! This was obviously taken the wrong way. JB's response seems perfectly normal and helpful. Beach House's response kind of comes out of the blue, in my opinion.
I probably should let it go, but I will explain. Since I joined, I've been told several times that my 'methods' won't take. I think because the market is so different. In my town there are dozens of B&Bs. And no hotels.
Anyway here is what I perceived - my Q - how does this scam work? A - they ask for cash.....
Ok, all good. Then - don't answer emails - let them use on line. So my response - I do use on line but emails are important to us - don't you get any? Her response (in my perception) was to reiterate in caps (forum shouting) how to spot scam emails. As though I didn't get it the first time. Nothing about whether she receives any legit emails looking for info.
Add that minor slight (my perception) to the fact that we've been moving, setting up house, starting a business, gutting the kitchen and having the worst winter in years.....maybe I'm sensitive. It's possilbe. And for that, I do apologize. I have gotten a lot of good, useful information from this group. It's a great place for ideas. I don't want to screw up my welcome. JB, I am sorry that I misread your intent. I'm actuall a very nice person in person. Some of my other on line friends call me Polly-Anna because I come off as always happy.
Anyway, we will continue to ignore the broken English long term emails and we will continue to respond to the ones that look legit. And we won't refund cash.
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Thank you TBH. No I wasn't yelling, YELLING WOULD HAVE BEEN IN ALL CAPS LIKE THIS! WITH ONE OF THESE!! OR TWO!!! IN THE SAME SENTENCE.
I was empha"sizing" which is easier to use CAPS on an ipad vs hit on than select hold copy paste for bold, etc.
My reply was
for anyone who gets these emails, of which I had about three just today.
Innkeepers bite, they take the bait,
we may not fall for it, but for every innkeeper who posts here there are TEN (emphasizing that number) who lurk and read only.
Not everyone has the ability to bounce ideas off other innkeepers like we do on this forum, there are dozens of innkeepers I have known who have fallen for this scam. really. they fell. they got sucked in and through there was a real person and real reservation.
If you were here a few years ago you would have heard about the parrot scam...we get all types, we share them here.
I truly
did not mean to offend or belittle you in any way, I think you are awesome and your input is awesome.
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