Madeleine
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When we get third party reservations we send a generic confirmation stating the guest has a room.
Last year we spent a lot of time with those guests calling to confirm they got a specific room based on photos they saw.
Nope. No specific room is assigned until close to the date. Mostly because if a full freight guest wants a particular room, they are getting it if all I need to do is move the third party guest who did not pick a specific room but booked a "standard queen room."
I'm now getting emails asking for the names of the rooms they are in so they can see the pictures on our website.
No can do. I am not going through this "no, we want a different room" scenario.
I have already had to remove one room from the mix after a third party guest complained no one offered to carry her suitcase up the stairs. I've added to the confirmation that rooms may be on the second floor and there are no elevators and limited bellhop service.
If you take reservations thru a third party do you tell the guest exactly which room they got or just a room type?
Last year we spent a lot of time with those guests calling to confirm they got a specific room based on photos they saw.
Nope. No specific room is assigned until close to the date. Mostly because if a full freight guest wants a particular room, they are getting it if all I need to do is move the third party guest who did not pick a specific room but booked a "standard queen room."
I'm now getting emails asking for the names of the rooms they are in so they can see the pictures on our website.
No can do. I am not going through this "no, we want a different room" scenario.
I have already had to remove one room from the mix after a third party guest complained no one offered to carry her suitcase up the stairs. I've added to the confirmation that rooms may be on the second floor and there are no elevators and limited bellhop service.
If you take reservations thru a third party do you tell the guest exactly which room they got or just a room type?