Hotels have extra guest charges too.Situation 1: Sure. Please come back when you have questions or need help, we are available until 6PM or in the morning.
Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
or
The charge for extra people is $Y
or
The room cannot accommodate more than x people, the state licencing department, the health department, the fire department and the insurance company do not allow us to exceed capacity or to allow anyone to sleep without a full sanitary bed. I'm unsure of how to handle this problem, how do you propose that we solve the problem and not endanger my licence? (Basically, you toss it back to them and ask them for a solution.)
or
(Legally, anyone not on the register is actually committing trespass. Around here, trespass after 9PM is actually criminal.) Explain that no unregistered is allowed on the property after 9PM, so if they are staying, they need to register and the charge is $Y.
Basically, I've been lucky. They have always booked rooms where there is place for a third. Or they have called me ahead of time to warn me. Except for once when it was a baby but it was winter and we could isolate the room. But the best thing you can do is ask them how to solve the problem, since this is a B&B and unlike a hotel you have extra guest charges..
"Keep your pants on!" as the saying goes.Morticia said:Situation 1: "Can you speed this up?" (The check in process.)
No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
What John said, but it has never happened in 9 years..
I had a problem with her cc. I was taking too long. So I cut the whole 'here's where this is' short and took them right to the room. I explained that I would normally be showing them where everything is but as they didn't have time...happykeeper said:No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
What John said, but it has never happened in 9 years.
Situation 1: Sure. Please come back when you have questions or need help, we are available until 6PM or in the morning.
Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
or
The charge for extra people is $Y
or
The room cannot accommodate more than x people, the state licencing department, the health department, the fire department and the insurance company do not allow us to exceed capacity or to allow anyone to sleep without a full sanitary bed. I'm unsure of how to handle this problem, how do you propose that we solve the problem and not endanger my licence? (Basically, you toss it back to them and ask them for a solution.)
or
(Legally, anyone not on the register is actually committing trespass. Around here, trespass after 9PM is actually criminal.) Explain that no unregistered is allowed on the property after 9PM, so if they are staying, they need to register and the charge is $Y.
Basically, I've been lucky. They have always booked rooms where there is place for a third. Or they have called me ahead of time to warn me. Except for once when it was a baby but it was winter and we could isolate the room. But the best thing you can do is ask them how to solve the problem, since this is a B&B and unlike a hotel you have extra guest charges..
Cleverest thing I have seen hereJon Sable said:Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
Situation 1: Sure. Please come back when you have questions or need help, we are available until 6PM or in the morning.
Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
or
The charge for extra people is $Y
or
The room cannot accommodate more than x people, the state licencing department, the health department, the fire department and the insurance company do not allow us to exceed capacity or to allow anyone to sleep without a full sanitary bed. I'm unsure of how to handle this problem, how do you propose that we solve the problem and not endanger my licence? (Basically, you toss it back to them and ask them for a solution.)
or
(Legally, anyone not on the register is actually committing trespass. Around here, trespass after 9PM is actually criminal.) Explain that no unregistered is allowed on the property after 9PM, so if they are staying, they need to register and the charge is $Y.
Basically, I've been lucky. They have always booked rooms where there is place for a third. Or they have called me ahead of time to warn me. Except for once when it was a baby but it was winter and we could isolate the room. But the best thing you can do is ask them how to solve the problem, since this is a B&B and unlike a hotel you have extra guest charges..
I had to do this one night. 3 people showed up for a room reserved for 1. They got seriously pissed that they couldn't all stay. It was around midnight and the only reason I knew was they made so much noise I went out to shush them. I tried to find them a hotel but everyone was full. Got a lot of grumbling and 'we'll sleep in the car, thanks a LOT.'Jon Sable said:Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
Got a toe tapper once. Knew what that meant. Then I said, " You know, when I first worked retail years ago, before debit machines, we had to phone an 800 number to get an authorization number for any sale over $50. And if they were busy, you got a recording and you had to wait in the queue until your turn. Can you imagine if we had to do that now? Isn't technology amazing?""Keep your pants on!" as the saying goes.Morticia said:Situation 1: "Can you speed this up?" (The check in process.).
I remember those days! And it wasn't just you, it was everyone at every register standing in line for one phone.Got a toe tapper once. Knew what that meant. Then I said, " You know, when I first worked retail years ago, before debit machines, we had to phone an 800 number to get an authorization number for any sale over $50. And if they were busy, you got a recording and you had to wait in the queue until your turn. Can you imagine if we had to do that now? Isn't technology amazing?""Keep your pants on!" as the saying goes.Morticia said:Situation 1: "Can you speed this up?" (The check in process.).
'Nuff said.
.
How can this be? It would take me more than two minutes just to say hello and find out who they are.No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
What John said, but it has never happened in 9 years..
happykeeper said:No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
How can this be? It would take me more than two minutes just to say hello and find out who they are.No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
What John said, but it has never happened in 9 years..
.happykeeper said:No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
Sometimes it takes 2 minutes just to wait for them to get off the phone. It takes longer than that to get thru the house. Then again, 2 minutes beats having the innkeeper ask you to sit down while she goes over 6000 things to do in the area. No, really, the only thing in the area I want to do right now is pee.seashanty said:How can this be? It would take me more than two minutes just to say hello and find out who they are.
happykeeper said:No one has ever asked to speed up our paperwork check-in. Takes about two-minutes including greeting, tour, room tips, and request for questions.
Situation 1: Sure. Please come back when you have questions or need help, we are available until 6PM or in the morning.
Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
or
The charge for extra people is $Y
or
The room cannot accommodate more than x people, the state licencing department, the health department, the fire department and the insurance company do not allow us to exceed capacity or to allow anyone to sleep without a full sanitary bed. I'm unsure of how to handle this problem, how do you propose that we solve the problem and not endanger my licence? (Basically, you toss it back to them and ask them for a solution.)
or
(Legally, anyone not on the register is actually committing trespass. Around here, trespass after 9PM is actually criminal.) Explain that no unregistered is allowed on the property after 9PM, so if they are staying, they need to register and the charge is $Y.
Basically, I've been lucky. They have always booked rooms where there is place for a third. Or they have called me ahead of time to warn me. Except for once when it was a baby but it was winter and we could isolate the room. But the best thing you can do is ask them how to solve the problem, since this is a B&B and unlike a hotel you have extra guest charges..I had to do this one night. 3 people showed up for a room reserved for 1. They got seriously pissed that they couldn't all stay. It was around midnight and the only reason I knew was they made so much noise I went out to shush them. I tried to find them a hotel but everyone was full. Got a lot of grumbling and 'we'll sleep in the car, thanks a LOT.'Jon Sable said:Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
Next day? A completely different person showed up with the room key! The one guy who stayed gave his key to someone else and swapped rooms at a motel for the room here.
.
Have had this issue now twice. Not happy campers at all.Morticia said:I had to do this one night. 3 people showed up for a room reserved for 1. They got seriously pissed that they couldn't all stay. It was around midnight and the only reason I knew was they made so much noise I went out to shush them. I tried to find them a hotel but everyone was full. Got a lot of grumbling and 'we'll sleep in the car, thanks a LOT.'Jon Sable said:Situation 2: I'm sorry, but you reserved for x people, so which x of you are staying?
Next day? A completely different person showed up with the room key! The one guy who stayed gave his key to someone else and swapped rooms at a motel for the room here.
Thankfully we now have a powder room in the entry. It was added due to many dancers during check in.I have been to B&B where the check in was a long drawn out process, and I had to "go"... and the innkeeper never asks or shows me a powder room upon arrival..
I have been to B&B where the check in was a long drawn out process, and I had to "go"... and the innkeeper never asks or shows me a powder room upon arrival..
Great perspective. Although quite different than what we do, the idea of getting it done without any nonsense is kinda the same. I haven't really thought about from this angle much, but in the end- getting people introduced and settled into your environment, whatever it is, is a very good idea.The check in process should take no more than three minutes if you prepare everything in advance including all paperwork. In three minutes, you should be able to see the guests ID, take a payment, get a signature, explain the rules (such as no pets, pay per view charges, etc), and give them their keys. I haven't had the amount of time check in takes be an issue in at least ten years at any front desk I have been part of because of this unless I have a line up of check ins and I'm alone. You can even shorten the amount of time it takes by explaining the rules to all of them while you have handed out all the paperwork for them to sign at the same time. Put the phone on silent and even if you are busy, it still shouldn't take longer than 7 minutes per check in.
For unexpected additional guests, I always explain that there is an additional cost for extra guests. If they argue, I explain that all reservations are booked with up to two adults, and each additional adult is an extra. Since the paperwork they have to agree to says it, they usually can't argue and give in..
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