I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time..
I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
Welcome to the forum, keykeeper, where is your Inn?key keeper said:
Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.
I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
Of course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
Of course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.
We need a 'smiley' of the Grim Reaper. We could put it in the thread when the spammer is 'dispatched.' Or, a smiley of the red queen, 'Off with his head!'gillumhouse said:
Well, no - there have been a fewOf course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.
True that. I like the way you put it...'expectations we were unable to meet.' That does nicely sum it up.Well, no - there have been a fewOf course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.craziesPITAspeople with expectations that we were unable to meet and whom we've had to let go.
.
True that. I like the way you put it...'expectations we were unable to meet.' That does nicely sum it up.Well, no - there have been a fewOf course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.craziesPITAspeople with expectations that we were unable to meet and whom we've had to let go.
.
.
a quote completely stolen from one of your friends on the PAII board.Morticia said:
True that. I like the way you put it...'expectations we were unable to meet.' That does nicely sum it up.Well, no - there have been a fewOf course you are welcome. We are an open "society" except to scammers and spammers who are quickly dispatched.I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.craziesPITAspeople with expectations that we were unable to meet and whom we've had to let go.
.
.a quote completely stolen from one of your friends on the PAII board.Morticia said:
.
And I can hear her saying it!muirford said:
So, are we, the forum people, "in the trade", and not considered the general public? Or is the "trade" wine related?I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
Yes trade means wine related. Our sales reps send restaurant owners, distributers, wine shop owners etc. for a one or two night stay along with a tasting and tour.So, are we, the forum people, "in the trade", and not considered the general public? Or is the "trade" wine related?I am in a totally different situation than most inn and B&B's. I have a guest house and two small cottages located on an historic winery estate. My guests are only those who are in the trade. (not open to the public) So with that in mind I hope I am still welcome and hope to get and give insight.Welcome to the forum Key keeper!I agree that many parents do not view babies as a child. With that in mind make your policy clear. When you state adults only make sure to add that includes no children or infants.many new parents don't even think of 'the baby' as being an issue ... babies at weddings, etc. and they would not consider not bringing them along. i only had one couple do this ... but the whole house was of guests attending the same wedding so ... was not a problem. i only learned there was a baby in the group when the grandmother asked me if the baby was there yet. baby?! i have to say, the reservations were made a year in advance for all, so no baby was on the way at the time.
Confirm with guests a few days prior to their arrival (by phone) to make sure they have they understand the policies, have directions and check in procedures. I have avoided several incidents involving guests who had intentions of bringing along the kids.
.
I'm afraid I have to disagree with you about call all of your guests several days prior to their arrival. 90% of our reservations are booked online. They don't want calls from the innkeeper, that's why they have done the more impersonal online reservation. Also, there is no way I have time during the day, especially during peak season that I can make those calls. To spend all that time following up on reservations for something that 'might' happen once in several years is not time effective.
.I tend to agree. I have just enough time to email them prior to arrival and I only have two rooms and four couples to email for wine tours. I don't know what I'll do when we have all five rooms.Breakfast Diva said:
I know someone with I think 7 rooms that calls all arrivals to try and upsell. I don't think I'd be comfortable with that. I'm more of a soft sell kinda person.
RIki
.
.
.
