If they don't check out on time, I knock on the door. SOP is to ask if they need help with their luggage. Most of the time I get SHOCK, absolute SHOCK that check-out is at 11 and not NOON, 'like every other B&B I've ever stayed at.' Give me strength. It's right on the damn door what time check-out is.Joey Bloggs said:Do you bang on their door? Just wait til check out? Even if it IS NOW check out time? Do you have a late check out fee?
Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.I used to not do anything but why frustrate yourself. Unless someone has said they do not want breakfast, then yes within 10 mins of "late time" I certainly would knock on their door and nicely remind them they had a scheduled breakfast at x time.
Ref check out time - do you NEED to get into the room RIGHT THEN? We all know we can only clean one room at a time so making everyone leave by x time is a nice policy but if you have other rooms to clean it does not matter that much if someone checks out a little later - however if it is PAST check out time and you have not heard from them, a knock and a "will you be needing a late check out" is not a bad thing. If they only need an extra hour or two and it does not affect you that much (you don't need the room that night or have other rooms to clean) then no biggie, if it is much later or really inconvenient, just say nicely that you do need to make them aware that a late check out fee of x$ will apply.
Or a knock and "we do need to start cleaning the room in 30 minutes ...."
And no I would not have any breakfast for them other than coffee, leftover baked goods if there are any and cereals/juice..
I always have this moment, when I haven't seen them since check-in and they didn't show for breakfast and now it's past check-out time...what if they're dead in there?
It's morbid, I know but who knows what goes on behind those doors, you could be opening the door to a murder-suicide scene for all we know!!!.
You and I think too much alike. I'm always going around asking, 'Have you heard anything from X Room this morning? Anything? Water running? Breathing? Anything at all?'Don Draper said:I always have this moment, when I haven't seen them since check-in and they didn't show for breakfast and now it's past check-out time...what if they're dead in there?
It's morbid, I know but who knows what goes on behind those doors, you could be opening the door to a murder-suicide scene for all we know!!!
Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.I used to not do anything but why frustrate yourself. Unless someone has said they do not want breakfast, then yes within 10 mins of "late time" I certainly would knock on their door and nicely remind them they had a scheduled breakfast at x time.
Ref check out time - do you NEED to get into the room RIGHT THEN? We all know we can only clean one room at a time so making everyone leave by x time is a nice policy but if you have other rooms to clean it does not matter that much if someone checks out a little later - however if it is PAST check out time and you have not heard from them, a knock and a "will you be needing a late check out" is not a bad thing. If they only need an extra hour or two and it does not affect you that much (you don't need the room that night or have other rooms to clean) then no biggie, if it is much later or really inconvenient, just say nicely that you do need to make them aware that a late check out fee of x$ will apply.
Or a knock and "we do need to start cleaning the room in 30 minutes ...."
And no I would not have any breakfast for them other than coffee, leftover baked goods if there are any and cereals/juice..
When I get into the room late, the next guest will get the room late and I want to avoid that at all costs. My check-in time is 3PM and I have a long list of things that I have to do to get all my rooms ready for check-in. Even if they have later arrival times, I can't relax until all my rooms are ready and done.
.
Exactly. Who wants to have unmade rooms hanging over their heads all day? It's awful.Eric Arthur Blair said:I can't relax until all my rooms are ready and done.
If they don't show for breakfast, no big deal. It's their choice. But at noon, we need the room and so about that time we knock on the door and remind them.
Now, how often have we had to do that? Once. Not really a big deal. They ask all the time about leaving luggage and we tell them where to leave it and that's fine. But they generally realize that they have to be out of the room by noon (soon to be 11AM).
There was that one day where everyone was out by 9AM... everyone. And no check-ins until after 4PM. Off came my trousers! It was an underwear morning!.
Thank you Eric Arthur ... just what I needed to "imagine" on a Sunday morning, you in your underwear .....Eric Arthur Blair said:If they don't show for breakfast, no big deal. It's their choice. But at noon, we need the room and so about that time we knock on the door and remind them.
Now, how often have we had to do that? Once. Not really a big deal. They ask all the time about leaving luggage and we tell them where to leave it and that's fine. But they generally realize that they have to be out of the room by noon (soon to be 11AM).
There was that one day where everyone was out by 9AM... everyone. And no check-ins until after 4PM. Off came my trousers! It was an underwear morning!
Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.I used to not do anything but why frustrate yourself. Unless someone has said they do not want breakfast, then yes within 10 mins of "late time" I certainly would knock on their door and nicely remind them they had a scheduled breakfast at x time.
Ref check out time - do you NEED to get into the room RIGHT THEN? We all know we can only clean one room at a time so making everyone leave by x time is a nice policy but if you have other rooms to clean it does not matter that much if someone checks out a little later - however if it is PAST check out time and you have not heard from them, a knock and a "will you be needing a late check out" is not a bad thing. If they only need an extra hour or two and it does not affect you that much (you don't need the room that night or have other rooms to clean) then no biggie, if it is much later or really inconvenient, just say nicely that you do need to make them aware that a late check out fee of x$ will apply.
Or a knock and "we do need to start cleaning the room in 30 minutes ...."
And no I would not have any breakfast for them other than coffee, leftover baked goods if there are any and cereals/juice..
When I get into the room late, the next guest will get the room late and I want to avoid that at all costs. My check-in time is 3PM and I have a long list of things that I have to do to get all my rooms ready for check-in. Even if they have later arrival times, I can't relax until all my rooms are ready and done.
.
Again, if you need the room right then because you have an arrival, I would not wait until check out time to knock, I would have knocked when they no showed for breakfast ..... my post was trying to show the various scenariosEric Arthur Blair said:Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.
When I get into the room late, the next guest will get the room late and I want to avoid that at all costs. My check-in time is 3PM and I have a long list of things that I have to do to get all my rooms ready for check-in. Even if they have later arrival times, I can't relax until all my rooms are ready and done.
Here... hope this helps....If they don't show for breakfast, no big deal. It's their choice. But at noon, we need the room and so about that time we knock on the door and remind them.
Now, how often have we had to do that? Once. Not really a big deal. They ask all the time about leaving luggage and we tell them where to leave it and that's fine. But they generally realize that they have to be out of the room by noon (soon to be 11AM).
There was that one day where everyone was out by 9AM... everyone. And no check-ins until after 4PM. Off came my trousers! It was an underwear morning!.Thank you Eric Arthur ... just what I needed to "imagine" on a Sunday morning, you in your underwear .....Eric Arthur Blair said:If they don't show for breakfast, no big deal. It's their choice. But at noon, we need the room and so about that time we knock on the door and remind them.
Now, how often have we had to do that? Once. Not really a big deal. They ask all the time about leaving luggage and we tell them where to leave it and that's fine. But they generally realize that they have to be out of the room by noon (soon to be 11AM).
There was that one day where everyone was out by 9AM... everyone. And no check-ins until after 4PM. Off came my trousers! It was an underwear morning!
.
Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.I used to not do anything but why frustrate yourself. Unless someone has said they do not want breakfast, then yes within 10 mins of "late time" I certainly would knock on their door and nicely remind them they had a scheduled breakfast at x time.
Ref check out time - do you NEED to get into the room RIGHT THEN? We all know we can only clean one room at a time so making everyone leave by x time is a nice policy but if you have other rooms to clean it does not matter that much if someone checks out a little later - however if it is PAST check out time and you have not heard from them, a knock and a "will you be needing a late check out" is not a bad thing. If they only need an extra hour or two and it does not affect you that much (you don't need the room that night or have other rooms to clean) then no biggie, if it is much later or really inconvenient, just say nicely that you do need to make them aware that a late check out fee of x$ will apply.
Or a knock and "we do need to start cleaning the room in 30 minutes ...."
And no I would not have any breakfast for them other than coffee, leftover baked goods if there are any and cereals/juice..
When I get into the room late, the next guest will get the room late and I want to avoid that at all costs. My check-in time is 3PM and I have a long list of things that I have to do to get all my rooms ready for check-in. Even if they have later arrival times, I can't relax until all my rooms are ready and done.
.Again, if you need the room right then because you have an arrival, I would not wait until check out time to knock, I would have knocked when they no showed for breakfast ..... my post was trying to show the various scenariosEric Arthur Blair said:Yes.. I need to get into the room right then! I have someone who wants their room by 3PM. I have loads of laundry to do and I need to get the room stripped as soon as possible so that I can start the wash and then start getting the rooms in order for the next person.
When I get into the room late, the next guest will get the room late and I want to avoid that at all costs. My check-in time is 3PM and I have a long list of things that I have to do to get all my rooms ready for check-in. Even if they have later arrival times, I can't relax until all my rooms are ready and done.
.
As I said, not showing up for breakfast, that's their choice. But when it gets close to noon, we remind them of their impending doom. Usually, we start stripping the beds loudly to give them the needed hint and as I said, I have only had to go in at noon once to remind people... they usually get the hint a long time before then.agoodman said:Again, if you need the room right then because you have an arrival, I would not wait until check out time to knock, I would have knocked when they no showed for breakfast ..... my post was trying to show the various scenarios
Because this sort of thing has been going on since before we had an online avail calendar, I have to say most guests who overstay their welcome are just clueless sprites. They live their entire lives with the people around them tearing out their hair because they, the sprites, just don't care about time. In reality, it is rude behavior, not cute like they think it is. It is not 'in the moment' living it is theft of time and services."My weekend begins when you leave" If it was getting close to check out time, we started cleaning rooms around them and if by check out they weren't gone, we knock on the door and tell them. It is passed check out time and we need to get the room ready for our next guests....even if we didn't have anyone else really coming in..
138PM and she is finally up and moving up there. We knocked on her door and asked if she is okay, and then are you checking out today, it is 11am. She did sign up for a breakfast seating for this morning. She said "I am checking out Sunday" we replied, "It IS Sunday" "Well can I check out Monday?" "Sure" and left it at that.
DH wants me to find out what is going on, and I said "None of my business.".
Holy cow.Joey Bloggs said:138PM and she is finally up and moving up there. We knocked on her door and asked if she is okay, and then are you checking out today, it is 11am. She did sign up for a breakfast seating for this morning. She said "I am checking out Sunday" we replied, "It IS Sunday" "Well can I check out Monday?" "Sure" and left it at that.
DH wants me to find out what is going on, and I said "None of my business."
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