Morticia
Well-known member
- Joined
- May 22, 2008
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That's another point. bking.com doesn't give you email addresses.... so you wouldn't have their email address if it wasn't entered into your system.
But look at the other side... are you willing to live with it if they post it online?.im finding that everyone is worried about what people will post online and review about us. Myself included. So our policies and procedures are becoming suggestions rather than our law. People know this an are going to be able to get out of our polices for fear of the bad review. I'm starting to get tired of people threatening bad reviews to cover up for their ignorance! Innkeepers are becoming weak on policies and not enforcing them. The tables have turned and the "Guest rules the nest!"Baby Puss said:That's another point. bking.com doesn't give you email addresses.... so you wouldn't have their email address if it wasn't entered into your system.
But look at the other side... are you willing to live with it if they post it online?
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We just had guests post a review on Yelp. They asked about the scathing review we got several years ago. Their opinion? 'Outlier.' And it was fun to read the response. You can do a LOT with the response to head off people just like the idiots you don't want.Hillbilly said:im finding that everyone is worried about what people will post online and review about us. Myself included. So our policies and procedures are becoming suggestions rather than our law. People know this an are going to be able to get out of our polices for fear of the bad review. I'm starting to get tired of people threatening bad reviews to cover up for their ignorance! Innkeepers are becoming weak on policies and not enforcing them. The tables have turned and the "Guest rules the nest!"Baby Puss said:That's another point. bking.com doesn't give you email addresses.... so you wouldn't have their email address if it wasn't entered into your system.
But look at the other side... are you willing to live with it if they post it online?