Recent content by vacpacker1

What do you do if you have a fee and you forgot to charge the guest on their invoice, but they have checked out yet? They paid their bill on check-in and we forgot to charge them the pet fee? Should we forget about it or should we tell them before check-out that we have a pet fee ($25) and we...

What do you think is the interval after which you should go in and voluntarily change a guest's sheets? 3 days? 5 days? 1 week?? Please weigh in on this one. Thank you.

Hi. We usually don't charge a deposit unless it's a block booking of several rooms. We do have a 3-week cancellation policy for special event dates (like the one this person cancelled), and will charge a $50 cancellation fee if they cancel closer than 3 weeks for this (10 days for a regular...

Hello, and thank you so much for your answer. I totally empathize with your situation. It is so frustrating when you try to do your very best for people but someone you can't please them. I guess it goes with the territory, and you have to be thankful for the guests that you remember with...

All good points you made. In this case, I'm sure it wasn't having vacation days approved, since the guy owns a large insurance agency. Could have been some of the other reasons, however. Maybe his wife reminded him of some conflict he'd forgotten. I just wish they'd figure it out BEFORE they...

Hello, Joey: I am the wife (and fellow innkeeper) of "Tom". We own the McKenzie Orchards Bed and Breakfast in the Eugene/Springfield, Oregon area. He's been posting since the summer of '09, and asked me to get my own account, since our views often differ. As to the question of "changing their...

It has happened to us at least several times (in the almost 2 years we've been open). Someone books (either online, or after a lengthy phone conversation), and then cancels less than 24 hours later, claiming "they had a change of plans, and could no longer come to our area at that time". In...