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Help Support Bed & Breakfast / Short Term Rental Host Forum:
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What do you do if you forgot to charge a guest a required fee?
What do you do if you have a fee and you forgot to charge the guest on their invoice, but they have checked out yet? They paid their bill on check-in and we forgot to charge them the pet fee? Should we forget about it or should we tell them before check-out that we have a pet fee ($25) and we...- vacpacker1
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- Replies: 25
- Forum: Inn the Office - Policies & Accounting
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How often do you change the sheets for guests in residence?
What do you think is the interval after which you should go in and voluntarily change a guest's sheets? 3 days? 5 days? 1 week?? Please weigh in on this one. Thank you.- vacpacker1
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- Replies: 9
- Forum: Inn the Guestrooms & Bathrooms
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Cancellations: What does it mean when someone books (e.g. 4 nights) then cancels 12 hours later?
It has happened to us at least several times (in the almost 2 years we've been open). Someone books (either online, or after a lengthy phone conversation), and then cancels less than 24 hours later, claiming "they had a change of plans, and could no longer come to our area at that time". In...- vacpacker1
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- Replies: 76
- Forum: Off Topic - Chat, Vent, Laugh, Cry