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I will admit, I know not to much about autism. ..I did a little research and read most are sensitive to noise...we got a good review recently but she added a negative comment about her granddaughter complained of the street noise and this is the quietest room we have...do we just focus on the...

Question Fellow Innkeepers, 5 1/2 years ago I had guests who loved staying here for a night. At breakfast the next day, they mentioned there wasn't hot water for the Jacuzzi. ( Long story short, the other guest, next to them in adjacent room ran hot water without the stopper in properly and...

How do you handle guests that have been given 2 chances to let you know their dietary needs through emails? They show up to check in and THEN mention that they are gluten-free , dairy-free AND gluten-free , don't eat eggs or are vegetarians. I understand some b&b's have several choices for...