Are you going to contact the guests by phone with the door code? If so, what you can do then is to have a welcome note waiting inside for them directing them to their room. We tell guests what time breakfast is and what nearby restaurants are open until 11. There is an explanation to help themselves to coffee or tea and a snack.
I've got each room saved in a file and I print it off, write the guest's name at the top and pop it in an envelope with their name..
Alibi Ike said:
Are you going to contact the guests by phone with the door code? If so, what you can do then is to have a welcome note waiting inside for them directing them to their room. We tell guests what time breakfast is and what nearby restaurants are open until 11. There is an explanation to help themselves to coffee or tea and a snack.
I've got each room saved in a file and I print it off, write the guest's name at the top and pop it in an envelope with their name.
Generally we contact people by email, unless things go awry. And being that we have guests from all over, calls aren't always helpful (and the hours can be a problem, because you don't know what time zone they are in.) For example, a few days ago we had an arrival from Turkey, but they were in Vancouver at the time... that's 7/8 hours earlier to 3 hours later... So, a noon call would be 7/8PM in Turkey, but 9AM in Vancouver.
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I was curious about the contact as I didn't think you were going to leave the info stuck to the front door. Our problem with late arrivals is they very frequently do not let us know they are planning to be late (or are unexpectedly delayed). And no one gets the code to come in the house until I've been paid. (Because sometimes the late arrivals are early leavers and their cc's are no good.)
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We have had to resort to a note on the door from time to time. With our door lock it's easy enough to set the code to...
- their 8, 7, 6 or 5 digit telephone number
- the last 4 digits of their credit card
- the last 4 digits of their telephone number
- their postal code
- their address number
- a combination of their address number, apartment number and zip code
- etc.
All of which they can usually remember, though you wouldn't believe how many people actually have to turn on their own cell phone to get their own telephone number.
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Eric Arthur Blair said:
We have had to resort to a note on the door from time to time. With our door lock it's easy enough to set the code to...
- their 8, 7, 6 or 5 digit telephone number
- the last 4 digits of their credit card
- the last 4 digits of their telephone number
- their postal code
- their address number
- a combination of their address number, apartment number and zip code
- etc.
All of which they can usually remember, though you wouldn't believe how many people actually have to turn on their own cell phone to get their own telephone number.
It is not unusual for people to not know their own phone number - they do not call it! It took DH a LONG time to remember our WV number - he had the Illinois number for over 20 years. He still does not always remember our zip code.
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I have found here, especially with walk-ins, that a hefty % of guys do not know their own address. They'll say, '1234 Wisteria Lane' and I'll hear a little 'ahem' in the background and '4321 Wisteria Lane'. Ditto zip codes/postal codes and phone numbers. One guy barked at me, 'How often do you think I call myself?' I want to ask, 'And apparently no one ever asks for your number, either, do they?' you old curmudgeon!
I have yet to have a woman guest stumble over her address.
The worst excuse I ever heard was, 'I don't spend a lot of time there,' from a husband who didn't know where he lived.
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