Atreo
Member
- Joined
- Apr 3, 2011
- Messages
- 15
- Reaction score
- 0
Hello,
I am curious to know your opinion about something that happened with an american guest. She stayed at my B&B for one week and at the moment of her departure she said she should pay only 110 euro per night instead of the 120 euro that I asked. I told her that that was the rate she agreed with Booking.com at the moment of her reservation and that probably was high due also to the high commission of Booking.com. She seemed to accept what I said and she paid without any other comment.
Today I red her review on Booking.com where she gave me a high vote ( 9.6 ) but also a negative comment :
“Upon check out. I quoted the 110E price I had from booking.com. The host informed me that the cost was 120E a night because he had to pay the booking fee. I thought this was misleading at beast and not good business practice. I didn't feel in a position to argue but left the B&B with the thought I had been "taken". This was a $13 a day hike resulting in nearly a $100 charge.”
Of course I have the copy of her reservation with Booking.com with the price of 120 euro.
What should I do now ?
Francesco
I am curious to know your opinion about something that happened with an american guest. She stayed at my B&B for one week and at the moment of her departure she said she should pay only 110 euro per night instead of the 120 euro that I asked. I told her that that was the rate she agreed with Booking.com at the moment of her reservation and that probably was high due also to the high commission of Booking.com. She seemed to accept what I said and she paid without any other comment.
Today I red her review on Booking.com where she gave me a high vote ( 9.6 ) but also a negative comment :
“Upon check out. I quoted the 110E price I had from booking.com. The host informed me that the cost was 120E a night because he had to pay the booking fee. I thought this was misleading at beast and not good business practice. I didn't feel in a position to argue but left the B&B with the thought I had been "taken". This was a $13 a day hike resulting in nearly a $100 charge.”
Of course I have the copy of her reservation with Booking.com with the price of 120 euro.
What should I do now ?
Francesco