I wrote to Calling Inn about my concerns. I do not know if I was not explicit enough regarding passing messages that required a call or what. I have received e-mails that a call to DH - even e-mailed the service when he got a new number on an old phone our daughter had, he said my phone was too complicated - would have resolved. I had given them my daughter's phone number also.
Update: they tape every call and gave me a report. that is a nice touch that protects them AND gives a review for more info to the customer. The return calls was my fault - I did not use the correct e-mail address - the 3-night did not book because I was too far away after a day of drinking (true, 1 mile is too far), Margaret is a ditherer (my assessment) and she is supposed to call back today with cc#, and the third one was just a lookie-loo for rates with no set dates in mind. Gave it to them this morning (your night). This was something new for me - all the way (trip, call rvice, etc)