Hello....
I have been trying for several days now to call you... the message says
the call cannot be completed as dialed.... I am using the phone number from your
web site and from this email.....
I am contacting you to let you that we will be unable to stay at your B & B.
Our travel plans have changed... we are sorry as your place looks charming.
This e-mail will serve as our legal cancellation of reservation # XXXX , for Saturday, february,19,2011.
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Good evening XXXX
Thank you for your email. I am not sure why you have been receiving that message – no one else has had a problem getting through to my phone, in fact I received calls on my business number and calls on my business number forwarded to my cell phone with no issues.
As you are aware, as a small Inn I depend on guaranteed reservations – losing one booking is 25% of my revenue. If you would please forward me a copy of any phone records showing that you tried calling prior to 2/12 or emailed prior to that date which will serve as your legal proof, I would be more than happy to waive the cancellation fee. The 7-day cancellation policy is clearly defined on my website, booking screen and my email confirmation.
Also, if I am able to resell the room at this late stage there will be no charge.
Thank you for your understanding.
I have been trying for several days now to call you... the message says
the call cannot be completed as dialed.... I am using the phone number from your
web site and from this email.....
I am contacting you to let you that we will be unable to stay at your B & B.
Our travel plans have changed... we are sorry as your place looks charming.
This e-mail will serve as our legal cancellation of reservation # XXXX , for Saturday, february,19,2011.
---------------------------------------------------
Good evening XXXX
Thank you for your email. I am not sure why you have been receiving that message – no one else has had a problem getting through to my phone, in fact I received calls on my business number and calls on my business number forwarded to my cell phone with no issues.
As you are aware, as a small Inn I depend on guaranteed reservations – losing one booking is 25% of my revenue. If you would please forward me a copy of any phone records showing that you tried calling prior to 2/12 or emailed prior to that date which will serve as your legal proof, I would be more than happy to waive the cancellation fee. The 7-day cancellation policy is clearly defined on my website, booking screen and my email confirmation.
Also, if I am able to resell the room at this late stage there will be no charge.
Thank you for your understanding.