Commission from Expedia/Hotels suddenly 30% ...

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NRV Runner

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We get a lot of our bookings from outside sites, and have been paying an 18% commission on our bookings. About a week ago, the reservations coming from sites like Expedia and Hotels.com started coming in minus around 30% commission. We've received no explanation.
Anyone had a similar experience? We're stumped as to what is going on. Calls to the sites haven't gotten us any answers yet.
 

Morticia

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Can you remove your inventory until you get an answer?
Look in your account to see if you were set to a higher commission program for better visibility.
 

Kayaker

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Had same thing happen to me. But I had been warned by another innkeeper to be on alert. Expedia et al may try to suck you into their "linked" (they use another word but I can't remember it) bookings where a guest combines room, car, airfare for a larger guest discount. YOU pay extra for this; it's about 12% above your normal 18%.
Your dedicated Expedia rep for your area can fix this. If you have trouble with response time from your rep, just use email support for Expedia; it's pretty good.
 

Copperhead

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Contact Expedia. They may have 'mistakenly'
added you to one of their so-called beefed up marketing strategies which cost you more commission.

I have had that happen to me several years ago. You don't know it has happened until get the first booking. They hide it somewhere in Partner Central I think. (tried to find it but no luck)
 

Lee2014

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Block your rooms on this site until you can get it figured out.
 

NRV Runner

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Had same thing happen to me. But I had been warned by another innkeeper to be on alert. Expedia et al may try to suck you into their "linked" (they use another word but I can't remember it) bookings where a guest combines room, car, airfare for a larger guest discount. YOU pay extra for this; it's about 12% above your normal 18%.
Your dedicated Expedia rep for your area can fix this. If you have trouble with response time from your rep, just use email support for Expedia; it's pretty good..
Thanks! Yep - that's what happened. Apparently when I signed their agreement, it was in there somewhere - the "package" rate. It's fixed now.
 

Hillbilly

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Had same thing happen to me. But I had been warned by another innkeeper to be on alert. Expedia et al may try to suck you into their "linked" (they use another word but I can't remember it) bookings where a guest combines room, car, airfare for a larger guest discount. YOU pay extra for this; it's about 12% above your normal 18%.
Your dedicated Expedia rep for your area can fix this. If you have trouble with response time from your rep, just use email support for Expedia; it's pretty good..
Thanks! Yep - that's what happened. Apparently when I signed their agreement, it was in there somewhere - the "package" rate. It's fixed now.
.
This same thing happened to us when we signed up. I had a bunch of reservations come in when I was on this. After I signed a new contract with them our reservations tanked. I might have to go back. I hate paying that high commission rate.
 
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