Mine is a template from SuperInn where the reservation software automatically has the pertinent info. It also imports the policies (that you put in). You also make up a standard email for the body of the confirmation. I have a link to the PDF on our website with the directions. I tweak the confirmation email with a personal touch for each guest..
This is what I do also. I now bold the cancellation policy and check-in times. In red, I tell them I highly recommend printing the directions from our website and then give them the link.Samster said:Mine is a template from SuperInn where the reservation software automatically has the pertinent info. It also imports the policies (that you put in). You also make up a standard email for the body of the confirmation. I have a link to the PDF on our website with the directions. I tweak the confirmation email with a personal touch for each guest.
Dear Mr Smith,
Greetings from the _______________ Bed & Breakfast;
Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009.
The details of your reservation are as follows:
Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes.
Guests: 2 - adults, 0 - children, 0 - pets
Check-In: September 11, 2009 3-6 PM. Later by prior arrangement.
Check-Out: September 13, 2009 by 11 AM
Staying: 2 nights
Sunny Dale Suite Amenities include:
Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access.
A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM.
Complimentary bottle of wine en suite upon arrival.
Off street parking provided for 1 car.
Daily chamber care.
Cancellation Policy:
15 days prior to arrival date for standard reservations.
30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays.
Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation.
Reservation Status: Confirmed.
The credit card on file is used only to hold your reservation.
An authorization only will be taken against the credit card provided to secure the reservation.
Payment in full is due at check in.
Thank you for making the ________________ B & B your destination.
We look forward to your visit.
Regards,
____________
Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
I like these a lot...The Farmers Daughter said:
- Guests: 2 - adults, 0 - children, 0 - pets
- Reservation Status: Confirmed.
- The credit card on file is used only to hold your reservation.
- An authorization only will be taken against the credit card provided to secure the reservation.
What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
Mine is a template from SuperInn where the reservation software automatically has the pertinent info. It also imports the policies (that you put in). You also make up a standard email for the body of the confirmation. I have a link to the PDF on our website with the directions. I tweak the confirmation email with a personal touch for each guest..This is what I do also. I now bold the cancellation policy and check-in times. In red, I tell them I highly recommend printing the directions from our website and then give them the link.Samster said:Mine is a template from SuperInn where the reservation software automatically has the pertinent info. It also imports the policies (that you put in). You also make up a standard email for the body of the confirmation. I have a link to the PDF on our website with the directions. I tweak the confirmation email with a personal touch for each guest.
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I use a template from Webervations tweaked to include what I feel is pertinent information. I bold and cap the cancellation policy. State the day & date of arrival and depature so there are no mix-ups. That is if they actually take the time to read the confirmation.Breakfast Diva said:I now bold the cancellation policy and check-in times. In red, I tell them I highly recommend printing the directions from our website and then give them the link.
What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
.
They forfeit 50% of their stay for a reservation of 2 nights or longer. Single night stays on weekends and Holidays have a 30 day prior to arrival cancellation timeframe. If the cancel within 24 hours, they forfeit 100% of their stay.Breakfast Diva said:What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?
What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
.They forfeit 50% of their stay for a reservation of 2 nights or longer. Single night stays on weekends and Holidays have a 30 day prior to arrival cancellation timeframe. If the cancel within 24 hours, they forfeit 100% of their stay.Breakfast Diva said:What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?
.
It didn't state that in the confirmation you shared with us. If it's not in the one you send to the guest, you might want to add it so it's in their face.The Farmers Daughter said:They forfeit 50% of their stay for a reservation of 2 nights or longer. Single night stays on weekends and Holidays have a 30 day prior to arrival cancellation timeframe. If the cancel within 24 hours, they forfeit 100% of their stay.Breakfast Diva said:What penalty do they have if they cancel within the 15 day cancellation period, but give you more than 24 hours?
Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
You do know that they're not going to bother to read this. I have this on my website. I will tell guests this stuff over the phone. I will send them a copy and they still show up clueless.The Farmers Daughter said:Mine is a templet form too. Here is an example:
Dear Mr Smith,
Greetings from the _______________ Bed & Breakfast;
Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009.
The details of your reservation are as follows:
Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes.
Guests: 2 - adults, 0 - children, 0 - pets
Check-In: September 11, 2009 3-6 PM. Later by prior arrangement.
Check-Out: September 13, 2009 by 11 AM
Staying: 2 nights
Sunny Dale Suite Amenities include:
Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access.
A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM.
Complimentary bottle of wine en suite upon arrival.
Off street parking provided for 1 car.
Daily chamber care.
Cancellation Policy:
15 days prior to arrival date for standard reservations.
30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays.
Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation.
Reservation Status: Confirmed.
The credit card on file is used only to hold your reservation.
An authorization only will be taken against the credit card provided to secure the reservation.
Payment in full is due at check in.
Thank you for making the ________________ B & B your destination.
We look forward to your visit.
Regards,
____________
I think that it really does not matter whether they read it or not. If they sign-off on it, and if we have it on our web sites and in the confirmation letter, we have back-up that we made it available for them to have read it. It gives the CYA if we need it.Mine is a templet form too. Here is an example:
.Code:Dear Mr Smith, Greetings from the _______________ Bed & Breakfast; Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009. The details of your reservation are as follows: Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes. Guests: 2 - adults, 0 - children, 0 - pets Check-In: September 11, 2009 3-6 PM. Later by prior arrangement. Check-Out: September 13, 2009 by 11 AM Staying: 2 nights Sunny Dale Suite Amenities include: Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access. A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM. Complimentary bottle of wine en suite upon arrival. Off street parking provided for 1 car. Daily chamber care. Cancellation Policy: 15 days prior to arrival date for standard reservations. 30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays. Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation. Reservation Status: Confirmed. The credit card on file is used only to hold your reservation. An authorization only will be taken against the credit card provided to secure the reservation. Payment in full is due at check in. Thank you for making the ________________ B & B your destination. We look forward to your visit. Regards, ____________
You do know that they're not going to bother to read this. I have this on my website. I will tell guests this stuff over the phone. I will send them a copy and they still show up clueless.The Farmers Daughter said:Mine is a templet form too. Here is an example:
Dear Mr Smith,
Greetings from the _______________ Bed & Breakfast;
Thank you for your online reservation with us in the Sunny Dale Suite for the dates of Friday and Saturday Sept. 11 & 12, 2009.
The details of your reservation are as follows:
Unit: Sunny Dale Suite - 1 unit @ $225 p/n, plus taxes.
Guests: 2 - adults, 0 - children, 0 - pets
Check-In: September 11, 2009 3-6 PM. Later by prior arrangement.
Check-Out: September 13, 2009 by 11 AM
Staying: 2 nights
Sunny Dale Suite Amenities include:
Period Victorian Antiques, queen size feather bed, private bath with shower & spacious jacuzzi, seasonal fireplace, in room TV, and free WI-FI access.
A candlelit, 3 course gourmet breakfast is served in our dining room each morning at 9 AM. Coffee/Tea service is available in our dining room each morning at 7:30 AM.
Complimentary bottle of wine en suite upon arrival.
Off street parking provided for 1 car.
Daily chamber care.
Cancellation Policy:
15 days prior to arrival date for standard reservations.
30 days prior for reservations that fall over a Holiday, Special Event, Special Rate Package or Single night stays.
Cancellation with in 24 hours of your arrival date will forfeit the entire amount of your reservation.
Reservation Status: Confirmed.
The credit card on file is used only to hold your reservation.
An authorization only will be taken against the credit card provided to secure the reservation.
Payment in full is due at check in.
Thank you for making the ________________ B & B your destination.
We look forward to your visit.
Regards,
____________
I'm not saying this isn't a good idea, but I think we hit our customers with too much information at once. Perhaps we need to spoon feed the policies to them in small info bites.
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I would venture to guess that most people don't read the cancellation policy until they actually have to cancel. That's why so many get irate. Rather than kicking themselves for not reading the fine print, they take their frustration out on the innkeeper. Responsible behavior? Nope. Typical? Yep..
Yup, then they describe it pejoratively as "fine print". Well, if we all didn't feel the need to dot every "i" and cross every "t" for you pinheads so you can't weasle out of a booking and leave us empty handed and eventually empty pocketed, the print wouldn't need to be so fine.Proud Texan said:I would venture to guess that most people don't read the cancellation policy until they actually have to cancel. That's why so many get irate. Rather than kicking themselves for not reading the fine print, they take their frustration out on the innkeeper. Responsible behavior? Nope. Typical? Yep.
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