Almost ALL of the directories I'm on fell off by up to 50% last year. (Before anyone thinks this may be a data error, it has been 'confirmed' by talking with other innkeepers on the same directories and in the same town.)
Exceptions...bbonline, bandb.com, ilove inns. These were either up or fairly even with the previous year. (For me, not necessarily for everyone.)
My state tourism site was down 14%, my local site was down 30%, my state assoc site was down 36%.
I have added some 'different' streams this year, not directories per se. As in, they have an online presence but you'd be hard pressed to find it. Their usefulness to me will be in printed material at visitor centers. (And yes, here that sort of thing makes a difference.)
I have already dropped 3 directories that just were not bringing in enough business or referrals. One is local, the other 2 are national.
I have a spreadsheet with the data. What position the directory is in the referrer list, how much it costs, up or down trending.
Not changing online rez system or cc processing.