Arks
Well-known member
- Joined
- May 22, 2010
- Messages
- 6,460
- Reaction score
- 579
Yeah, yeah, welcome to the club. Had 3 nights scheduled beginning next Monday. She just wrote and cancelled. A fellow worker's illness means she has to work elsewhere next week rather than coming here, though she says she may be reassigned to come here next month.
She paid the first 2 nights in advance, though only 1 night's deposit is required. Here's how I responded. Is this how YOU do it?
(guest first name),
So sorry to hear that you cannot make it as previously planned, but I understand that things like this happen. I have cancelled your reservation for next week.
When a reservation is confirmed, we turn down any other requests for the apartment in order to hold the reservation for you, so our posted cancellation policy is as follows:
A deposit equal to one night’s stay is required at the time of reservation. Cancellation more than 7 days before the reserved date will result in refund of the deposit (less a $25 service charge). Cancellation 7 days or fewer before the reserved date will result in forfeiture of the deposit.
Since your arrival was to be only five days from now, this results in forfeiture of the initial $134.17 deposit you made, for the first night, but I have processed a refund on the additional $134.17 payment you made for the second night.
In addition, I will be happy to track this and apply the $134.17 forfeited first night’s deposit to a future stay. When you’re ready to re-schedule, just e-mail me with your arrival/departure plans and I’ll see that your $134.17 deposit for this stay is applied to your future stay, so you don’t lose a penny!
Best regards, and looking forward to doing it another time,
(Me, my place)
She paid the first 2 nights in advance, though only 1 night's deposit is required. Here's how I responded. Is this how YOU do it?
(guest first name),
So sorry to hear that you cannot make it as previously planned, but I understand that things like this happen. I have cancelled your reservation for next week.
When a reservation is confirmed, we turn down any other requests for the apartment in order to hold the reservation for you, so our posted cancellation policy is as follows:
A deposit equal to one night’s stay is required at the time of reservation. Cancellation more than 7 days before the reserved date will result in refund of the deposit (less a $25 service charge). Cancellation 7 days or fewer before the reserved date will result in forfeiture of the deposit.
Since your arrival was to be only five days from now, this results in forfeiture of the initial $134.17 deposit you made, for the first night, but I have processed a refund on the additional $134.17 payment you made for the second night.
In addition, I will be happy to track this and apply the $134.17 forfeited first night’s deposit to a future stay. When you’re ready to re-schedule, just e-mail me with your arrival/departure plans and I’ll see that your $134.17 deposit for this stay is applied to your future stay, so you don’t lose a penny!
Best regards, and looking forward to doing it another time,
(Me, my place)