TWICE today I've had cancellations from folks who can't or won't read. One lady thought she booked a place only 100 miles away instead of 125 miles away. A city with a similar name.
A litle bit ago, had an older gal ask about the antique shops around here. She's from a similarly sized metro area and doesn't like traffic. She asked about an opera house. I was puzzled and gave a couple of suggestions. When her daughter looked for a bnb, she looked for a certain city, 50 miles away, and our bnb popped up. We have in the subline what city we're in and how close we are to the local metro area. I even sent her a letter with map and directions a week ago. Today, realizing she booked the wrong location, she calls.
Both of these bookings were at least 5 days in advance and one gal cancelled within 10 minutes of my email response.
GRRR! Thanks for letting me vent!
A litle bit ago, had an older gal ask about the antique shops around here. She's from a similarly sized metro area and doesn't like traffic. She asked about an opera house. I was puzzled and gave a couple of suggestions. When her daughter looked for a bnb, she looked for a certain city, 50 miles away, and our bnb popped up. We have in the subline what city we're in and how close we are to the local metro area. I even sent her a letter with map and directions a week ago. Today, realizing she booked the wrong location, she calls.
Both of these bookings were at least 5 days in advance and one gal cancelled within 10 minutes of my email response.
GRRR! Thanks for letting me vent!