Highlands John
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- Apr 16, 2010
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Many a time we wonder if it's the same people who come down to breakfast who checked in the night before.I don't comment much, but do read all the time. You have hit it directly on the head. The longer you run the business (7 yrs here) the more adept you become at reading people. We have never removed anyone mid-stay, but we have become better at reading problems during check-in. We have in the past two years, refused 3 couples from checking in - just a strong gut feeling of potential problems. And as you said, one bad guest can ruin the entire atmosphere for the other guests, and thus create a miserable time for everyone, including us.Question:
Do you find the longer you run your inn the more apt you are to ask a room to leave? In the beginning you didn't want to upset anyone and now you KNOW that the bad apple will ruin the whole bunch? Destroying what you offer guests - and drum roll for those worried about TA -- and actually making ALL the guests experience negative and therefore offering an oppty for MORE bad TA reviews?.
.I'm curious, on what basis did you deny them check-in?Boomer said:I don't comment much, but do read all the time. You have hit it directly on the head. The longer you run the business (7 yrs here) the more adept you become at reading people. We have never removed anyone mid-stay, but we have become better at reading problems during check-in. We have in the past two years, refused 3 couples from checking in - just a strong gut feeling of potential problems. And as you said, one bad guest can ruin the entire atmosphere for the other guests, and thus create a miserable time for everyone, including us.
.I wonder too. I've checked in many a dour and sour couple, but always assumed it was because of a stressfui drive, or a fight in the car or family problems. Every time, they come down to breakfast (or even after dessert the first night) and I don't even recognize them as the same people. But then, 20 years in hotel front of house managment (and the guests thereof) make me much more patient and forgiving than your average bear with this whole different class of guest.Highlands John said:[I'm curious, on what basis did you deny them check-in?
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We had a couple staying in May for 3 nights, and the pair of them were miserable as sin the whole time. Does make you wonder what you've done wrong. They left a glowing report on our guest feedback form and a lovely thank you in the visitors book. I turned to my better half and said "Where did that come from".
But agree with boomer that you can spot many a PITA at check-in.