Morticia
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- Joined
- May 22, 2008
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I ask this as we wait for someone who said they would be here at 3. And as I checked in someone who ONLY came at 7 because she thought we would lock her out. Otherwise, she would have not come until later.
One booked online (the one who isn't here) and the other called to reserve (so was told the check-in time and was asked WHEN she would be arriving- 3 PM).
Along with allergies and deposits, this is something else we are reconsidering how to express to guests. I GET that some of them may have made 10 different reservations with 10 different sets of rules, but I'm tired.
So, thinking about changing HOW we set the guests' expectations during the phone call or online.
One booked online (the one who isn't here) and the other called to reserve (so was told the check-in time and was asked WHEN she would be arriving- 3 PM).
Along with allergies and deposits, this is something else we are reconsidering how to express to guests. I GET that some of them may have made 10 different reservations with 10 different sets of rules, but I'm tired.
So, thinking about changing HOW we set the guests' expectations during the phone call or online.