Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
- Reaction score
- 1
I hear what your saying JB. This is a hard thing to do. I try and answer every phone call that comes in. Regardless if I can help them with knowing what I have open for the time they are requesting. I think it's better to at least have a warm body on the other end of a phone rather then a machine. But even if I do not have the answer in front of me I try and help them in a way they an very easily get the answer. Most of the time they have other questions and I can answer them. It's the calls I get to just check on what we have open that gets frustrating sometimes when the answer is looking them in te face. 95% of the time they are on our website when they call.QUESTION:
As a guest or person looking to book a room, would you:
a) prefer the person who owns or runs the place have no answer and put you off, and/or tell you to visit a website to check? or
b) have a machine answer saying "sorry we missed your call while we are working hard here at the inn...you can check availability any time and reserve on line at..."
Just wondering.
a) would make me mad as a caller, I would think, WHY THE HECK ARE YOU FRIGGIN' ANSWERIN' THE PHONE THEN!
Just thought I would share my very vocal opinion on this. Are you actually assisting the guests by not having an answer for them, as that is the reason they called..
.
This is where you need that little blurb that says this is the same calendar we look at when you call.Bob said:It's the calls I get to just check on what we have open that gets frustrating sometimes when the answer is looking them in te face. 95% of the time they are on our website when they call.