I want to Soar like an Eagle -

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Well-known member
Jun 24, 2008
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Just recieved this in an email. I think this is a great motivational story.
Ducks Quack - Eagles Soar
No one can make you serve customers well....that's because
>> great service is a choice. Harvey Mackay, tells a wonderful
>> story about a cab driver that proved this point.
>> He was waiting in line for a ride at the airport. When a cab
>> pulled up, the first thing Harvey noticed was that the taxi was
>> polished to a bright shine. Smartly dressed in a white shirt,
>> black tie, and freshly pressed black slacks, the cab driver
>> jumped out and rounded the car to open the back passenger
>> door for Harvey .
>> He handed my friend a laminated card and said: 'I'm Wally,
>> your driver. While I'm loading your bags in the trunk I'd like
>> you to read my mission statement.'
>> Taken aback, Harvey read the card. It said: Wally's Mission
>> Statement: To get my customers to their destination in the
>> quickest, safest and cheapest way possible in a friendly
>> environment....
>> This blew Harvey away. Especially when he noticed that the
>> inside of the cab matched the outside. Spotlessly clean!
>> As he slid behind the wheel, Wally said, 'Would you like a
>> cup of coffee? I have a thermos of regular and one of decaf.'
>> My friend said jokingly, 'No, I'd prefer a soft drink.' Wally
>> smiled and said, 'No problem. I have a cooler up front with
>> regular and Diet Coke, water and orange juice..' Almost
>> stuttering, Harvey said, 'I'll take a Diet Coke.'
>> Handing him his drink, Wally said, 'If you'd like something to
>> read, I have The Wall Street Journal, Time, Sports Illustrated
>> and USA Today..'
>> As they were pulling away, Wally handed my friend another
>> laminated card, 'These are the stations I get and the music
>> they play, if you'd like to listen to the radio.'
>> And as if that weren't enough, Wally told Harvey that he had
>> the air conditioning on and asked if the temperature was
>> comfortable for him. Then he advised Harvey of the best
>> route to his destination for that time of day. He also let him
>> know that he'd be happy to chat and tell him about some
>> of the sights or, if Harvey preferred, to leave him with his
>> own thoughts...
>> 'Tell me, Wally,' my amazed friend asked the driver, 'have
>> you always served customers like this?'
>> Wally smiled into the rear view mirror. 'No, not always. In fact,
>> it's only been in the last two years. My first five years driving,
>> I spent most of my time complaining like all the rest of the
>> cabbies do. Then I heard the personal growth guru, Wayne
>> Dyer, on the radio one day.
>> He had just written a book called You'll See It When You
>> Believe It. Dyer said that if you get up in the morning
>> expecting to have a bad day, you'll rarely disappoint yourself..
>> He said, 'Stop complaining! Differentiate yourself from your
>> competition. Don't be a duck. Be an eagle. Ducks quack
>> and complain. Eagles soar above the crowd.'
>> 'That hit me right between the eyes,' said Wally. 'Dyer was
>> really talking about me. I was always quacking and
>> complaining, so I decided to change my attitude and become
>> an eagle. I looked around at the other cabs and their drivers.
>> The cabs were dirty, the drivers were unfriendly, and the
>> customers were unhappy. So I decided to make some changes.
>> I put in a few at a time. When my customers responded well,
>> I did more.'
>> 'I take it that has paid off for you,' Harvey said.
>> 'It sure has,' Wally replied. 'My first year as an eagle, I
>> doubled my income from the previous year. This year
>> I'll probably quadruple it. You were lucky to get me today.
>> I don't sit at cabstands anymore. My customers call me for
>> appointments on my cell phone or leave a message on my
>> answering machine. If I can't pick them up myself, I get a
>> reliable cabbie friend to do it and I take a piece of the action.
>> Wally was phenomenal. He was running a limo service out
>> of a Yellow Cab. I've probably told that story to more than
>> fifty cab drivers over the years, and only two took the idea
>> and ran with it. Whenever I go to their cities, I give them a call.
>> The rest of the drivers quacked like ducks and told me all
>> the reasons they couldn't do any of what I was suggesting.
>> Wally the Cab Driver made a different choice. He decided
>> to stop quacking like ducks and start soaring like eagles.
>> How about us? Smile, and the whole world smiles with you....
>> The ball is in our hands!
>> A man reaps what he sows. Let us not become weary in
>> doing good, for at the proper time we will reap a harvest if
>> we do not give up... let us do good to all people.
>> Ducks Quack, Eagles Soar.
>> Have a nice day, unless you already have other plans.


Staff member
May 22, 2008
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Is it ok if I soar at the Inn but quack on the forum?
BTW, that was not meant meanly. I liked the story and thought there was a lot of truth to it. But I do need my ranting space!


Well-known member
Jun 24, 2008
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I think we all need to have our Quack place or we will burst!


Staff member
May 22, 2008
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So many cities and small towns are suffering from Quacking. Early efforts at revitalizing my city were killed by all the Quacking of the "This town used to be...." who were so busy quacking and arguing they drove away the people who were interested in actually DOING things. Thanks to the core person retiring and leaving town (she was actually trying to help but the quakers were always buzzing around her), the quackers stopped attending meetings and we got things moving. Now if we can get a few of the "right" funerals, my city will totally soar. We still have a few quacks - but they are aging........
The inn-mates here are the Wally variety. We try to improve our guests' experiences. Thanks for the article CH. I think I found a nugget or two I can use!