Copperhead
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Just recieved this in an email. I think this is a great motivational story.
Ducks Quack - Eagles Soar
No one can make you serve customers well....that's because
>> great service is a choice. Harvey Mackay, tells a wonderful
>> story about a cab driver that proved this point.
>> He was waiting in line for a ride at the airport. When a cab
>> pulled up, the first thing Harvey noticed was that the taxi was
>> polished to a bright shine. Smartly dressed in a white shirt,
>> black tie, and freshly pressed black slacks, the cab driver
>> jumped out and rounded the car to open the back passenger
>> door for Harvey .
>> He handed my friend a laminated card and said: 'I'm Wally,
>> your driver. While I'm loading your bags in the trunk I'd like
>> you to read my mission statement.'
>>
>> Taken aback, Harvey read the card. It said: Wally's Mission
>> Statement: To get my customers to their destination in the
>> quickest, safest and cheapest way possible in a friendly
>> environment....
>> This blew Harvey away. Especially when he noticed that the
>> inside of the cab matched the outside. Spotlessly clean!
>> As he slid behind the wheel, Wally said, 'Would you like a
>> cup of coffee? I have a thermos of regular and one of decaf.'
>> My friend said jokingly, 'No, I'd prefer a soft drink.' Wally
>> smiled and said, 'No problem. I have a cooler up front with
>> regular and Diet Coke, water and orange juice..' Almost
>> stuttering, Harvey said, 'I'll take a Diet Coke.'
>>
>> Handing him his drink, Wally said, 'If you'd like something to
>> read, I have The Wall Street Journal, Time, Sports Illustrated
>> and USA Today..'
>>
>> As they were pulling away, Wally handed my friend another
>> laminated card, 'These are the stations I get and the music
>> they play, if you'd like to listen to the radio.'
>> And as if that weren't enough, Wally told Harvey that he had
>> the air conditioning on and asked if the temperature was
>> comfortable for him. Then he advised Harvey of the best
>> route to his destination for that time of day. He also let him
>> know that he'd be happy to chat and tell him about some
>> of the sights or, if Harvey preferred, to leave him with his
>> own thoughts...
>>
>> 'Tell me, Wally,' my amazed friend asked the driver, 'have
>> you always served customers like this?'
>>
>> Wally smiled into the rear view mirror. 'No, not always. In fact,
>> it's only been in the last two years. My first five years driving,
>> I spent most of my time complaining like all the rest of the
>> cabbies do. Then I heard the personal growth guru, Wayne
>> Dyer, on the radio one day.
>>
>> He had just written a book called You'll See It When You
>> Believe It. Dyer said that if you get up in the morning
>> expecting to have a bad day, you'll rarely disappoint yourself..
>> He said, 'Stop complaining! Differentiate yourself from your
>> competition. Don't be a duck. Be an eagle. Ducks quack
>> and complain. Eagles soar above the crowd.'
>>
>> 'That hit me right between the eyes,' said Wally. 'Dyer was
>> really talking about me. I was always quacking and
>> complaining, so I decided to change my attitude and become
>> an eagle. I looked around at the other cabs and their drivers.
>> The cabs were dirty, the drivers were unfriendly, and the
>> customers were unhappy. So I decided to make some changes.
>> I put in a few at a time. When my customers responded well,
>> I did more.'
>>
>> 'I take it that has paid off for you,' Harvey said.
>>
>> 'It sure has,' Wally replied. 'My first year as an eagle, I
>> doubled my income from the previous year. This year
>> I'll probably quadruple it. You were lucky to get me today.
>> I don't sit at cabstands anymore. My customers call me for
>> appointments on my cell phone or leave a message on my
>> answering machine. If I can't pick them up myself, I get a
>> reliable cabbie friend to do it and I take a piece of the action.
>>
>> Wally was phenomenal. He was running a limo service out
>> of a Yellow Cab. I've probably told that story to more than
>> fifty cab drivers over the years, and only two took the idea
>> and ran with it. Whenever I go to their cities, I give them a call.
>> The rest of the drivers quacked like ducks and told me all
>> the reasons they couldn't do any of what I was suggesting.
>>
>> Wally the Cab Driver made a different choice. He decided
>> to stop quacking like ducks and start soaring like eagles.
>> How about us? Smile, and the whole world smiles with you....
>> The ball is in our hands!
>> A man reaps what he sows. Let us not become weary in
>> doing good, for at the proper time we will reap a harvest if
>> we do not give up... let us do good to all people.
>> Ducks Quack, Eagles Soar.
>> Have a nice day, unless you already have other plans.
Ducks Quack - Eagles Soar
No one can make you serve customers well....that's because
>> great service is a choice. Harvey Mackay, tells a wonderful
>> story about a cab driver that proved this point.
>> He was waiting in line for a ride at the airport. When a cab
>> pulled up, the first thing Harvey noticed was that the taxi was
>> polished to a bright shine. Smartly dressed in a white shirt,
>> black tie, and freshly pressed black slacks, the cab driver
>> jumped out and rounded the car to open the back passenger
>> door for Harvey .
>> He handed my friend a laminated card and said: 'I'm Wally,
>> your driver. While I'm loading your bags in the trunk I'd like
>> you to read my mission statement.'
>>
>> Taken aback, Harvey read the card. It said: Wally's Mission
>> Statement: To get my customers to their destination in the
>> quickest, safest and cheapest way possible in a friendly
>> environment....
>> This blew Harvey away. Especially when he noticed that the
>> inside of the cab matched the outside. Spotlessly clean!
>> As he slid behind the wheel, Wally said, 'Would you like a
>> cup of coffee? I have a thermos of regular and one of decaf.'
>> My friend said jokingly, 'No, I'd prefer a soft drink.' Wally
>> smiled and said, 'No problem. I have a cooler up front with
>> regular and Diet Coke, water and orange juice..' Almost
>> stuttering, Harvey said, 'I'll take a Diet Coke.'
>>
>> Handing him his drink, Wally said, 'If you'd like something to
>> read, I have The Wall Street Journal, Time, Sports Illustrated
>> and USA Today..'
>>
>> As they were pulling away, Wally handed my friend another
>> laminated card, 'These are the stations I get and the music
>> they play, if you'd like to listen to the radio.'
>> And as if that weren't enough, Wally told Harvey that he had
>> the air conditioning on and asked if the temperature was
>> comfortable for him. Then he advised Harvey of the best
>> route to his destination for that time of day. He also let him
>> know that he'd be happy to chat and tell him about some
>> of the sights or, if Harvey preferred, to leave him with his
>> own thoughts...
>>
>> 'Tell me, Wally,' my amazed friend asked the driver, 'have
>> you always served customers like this?'
>>
>> Wally smiled into the rear view mirror. 'No, not always. In fact,
>> it's only been in the last two years. My first five years driving,
>> I spent most of my time complaining like all the rest of the
>> cabbies do. Then I heard the personal growth guru, Wayne
>> Dyer, on the radio one day.
>>
>> He had just written a book called You'll See It When You
>> Believe It. Dyer said that if you get up in the morning
>> expecting to have a bad day, you'll rarely disappoint yourself..
>> He said, 'Stop complaining! Differentiate yourself from your
>> competition. Don't be a duck. Be an eagle. Ducks quack
>> and complain. Eagles soar above the crowd.'
>>
>> 'That hit me right between the eyes,' said Wally. 'Dyer was
>> really talking about me. I was always quacking and
>> complaining, so I decided to change my attitude and become
>> an eagle. I looked around at the other cabs and their drivers.
>> The cabs were dirty, the drivers were unfriendly, and the
>> customers were unhappy. So I decided to make some changes.
>> I put in a few at a time. When my customers responded well,
>> I did more.'
>>
>> 'I take it that has paid off for you,' Harvey said.
>>
>> 'It sure has,' Wally replied. 'My first year as an eagle, I
>> doubled my income from the previous year. This year
>> I'll probably quadruple it. You were lucky to get me today.
>> I don't sit at cabstands anymore. My customers call me for
>> appointments on my cell phone or leave a message on my
>> answering machine. If I can't pick them up myself, I get a
>> reliable cabbie friend to do it and I take a piece of the action.
>>
>> Wally was phenomenal. He was running a limo service out
>> of a Yellow Cab. I've probably told that story to more than
>> fifty cab drivers over the years, and only two took the idea
>> and ran with it. Whenever I go to their cities, I give them a call.
>> The rest of the drivers quacked like ducks and told me all
>> the reasons they couldn't do any of what I was suggesting.
>>
>> Wally the Cab Driver made a different choice. He decided
>> to stop quacking like ducks and start soaring like eagles.
>> How about us? Smile, and the whole world smiles with you....
>> The ball is in our hands!
>> A man reaps what he sows. Let us not become weary in
>> doing good, for at the proper time we will reap a harvest if
>> we do not give up... let us do good to all people.
>> Ducks Quack, Eagles Soar.
>> Have a nice day, unless you already have other plans.