This is just one of those odd observation comments.
Whenever guests roll in I reach out my hand and shake theirs and they always give me their first names. Now I know this is primarily an American thing, never to offer the last, just to be friendly and unassuming you give the first only. But when I introduce myself I am in fact wanting to know who they are and which room they belong in at check in.
I just find it odd, I am ALWAYS asking what their last names are, vs Judy and Joe or Donna and Sam. Many times a booking is only under one name not both people, so at times there can be two Donnas or Elaines here.
Whenever guests roll in I reach out my hand and shake theirs and they always give me their first names. Now I know this is primarily an American thing, never to offer the last, just to be friendly and unassuming you give the first only. But when I introduce myself I am in fact wanting to know who they are and which room they belong in at check in.
I just find it odd, I am ALWAYS asking what their last names are, vs Judy and Joe or Donna and Sam. Many times a booking is only under one name not both people, so at times there can be two Donnas or Elaines here.