I never even started the article. It just looked like so much more work than I want to get into right now!.
I glanced over the article when it came. I think such a manual would be really helpful for innsitters (who are usually members of our extended family - they are great!). Plus, imagine how useful it would be for new owners should we sell? I did start putting some computer files in better order which include "inn forms," "specific room confirmation templates," "recipes," "room freshening steps," "room turning steps," "list of memberships," "user names and passwords (require another password to open)," "emergency contact info and local resources." Doing so makes one stop and think just how multitalented innkeepers need to be.
Heck, such a manual would be helpful for DH who is certain I am the designated keeper of details. I could say, "please tell me where you have already looked in the manual so that I don't repeat your efforts" - that used to work when I had employees seeking fast answers but not interested in doing the research.