We have alluded to this in the past, some here say "I have never met an innkeeper that was not outstanding!" then some say "no heat, burnt food" "dirty dusty miserable place and innkeepers in your business all the time" "we were just numbers" etc etc. Most of us have at last one story.
Had a call from a man wanting to book a room. Within our conversation, my asking "Oh is this a special ocassion?" like I do and getting the "WHY" for the visit, and being personable he tells me they stayed here years ago and swore they would never come back!
WHAT!
He said his wife nearly fell through the porch it was in such a dissarray, the owners were not friendly at all, and they in all their years before nor since have never encountered such as bad a stay at a B&B!
They spoke of the PO's by name, which of course, are their same first names - so I saw immediately how they recalled them by name.
What could I do? I told them "I know you will love all the changes you find here!" This was before he told me some of the down and dirty of the stay. So in the end, I gave them a $20 off per night discount, and told them "We want you to use that toward a nice meal! We don't want anyone leaving here feeling it was a bad stay! We want you to come back!"
He was shocked and impressed and very happy. Since that stay many years ago they have stayed in other places even though they went to an event near us over the years, a certain summertime dinner theater. I just wish he had contacted us before now.
Boo hoo see what happens y'all...they run them off, those BAD PO'S!!!
Had a call from a man wanting to book a room. Within our conversation, my asking "Oh is this a special ocassion?" like I do and getting the "WHY" for the visit, and being personable he tells me they stayed here years ago and swore they would never come back!
WHAT!
He said his wife nearly fell through the porch it was in such a dissarray, the owners were not friendly at all, and they in all their years before nor since have never encountered such as bad a stay at a B&B!
They spoke of the PO's by name, which of course, are their same first names - so I saw immediately how they recalled them by name.
What could I do? I told them "I know you will love all the changes you find here!" This was before he told me some of the down and dirty of the stay. So in the end, I gave them a $20 off per night discount, and told them "We want you to use that toward a nice meal! We don't want anyone leaving here feeling it was a bad stay! We want you to come back!"
He was shocked and impressed and very happy. Since that stay many years ago they have stayed in other places even though they went to an event near us over the years, a certain summertime dinner theater. I just wish he had contacted us before now.
Boo hoo see what happens y'all...they run them off, those BAD PO'S!!!
