- Joined
- May 22, 2008
- Messages
- 16,075
- Reaction score
- 747
Well, now I know what is the reaction of the cigar smoker. Just got an e-mail from HIM. (Funny but I also got my toll-free bill today and the call from her making the reservation was over 10 minutes). Somehow I am not surprised by this and am not about to be blackmailed by someone who could not smoke his cigar any place other than my front porch. This will teach me to ALWAYS go to the reservation system and take care of the thank you e-mail immediately.
Becky and I feel we were misled by your website and Becky’s conversations with you. An otherwise thoroughly enjoyable trip for a period of ten days came to a sudden disappointment when we arrived at your facility.
We have stayed at many B&B’s and have never experienced anything like what we did at the Gillum House. The landscape was unkempt and the general presentation of the home was more reminiscent of a ‘boarding’ house than a B&B. That is what lead to our quick exit after traveling more than five and one-half hours from Lexington, KY by motorcycle. We looked forward to our experience at the Gillum House as being the icing on a wonderful trip that was closing with our final night’s stay with you. We both realized sleep was not an option had we stayed, so we got back on the bike and stayed at a hotel off of the highway where we could eat and then sleep.
Having expressed to you our disappointment, perhaps our greatest shock was the fact that you still felt comfortable with billing us, in full, for the almost thirty minutes we spent on your premises. Not only did you invoice, you presented us with an amount in excess of what was agreed to (over $143.00)-the rate should have been $110.00. Once you realized your error, you promptly provided another invoice for the full amount, $110.00 plus tax.
I had considered a call to the credit card company to dispute the invoice, and may still do so. It is inappropriate, as a business owner, that you charged us for services not used. A partial charge would have been more appropriate, or no fee at all for our inconvenience.
Sincerely,
I am sorry you feel that way. As to the amount of the charge, I did not argue amount the amount due to the fact it was not worth the effort. If that was how you felt, there was nothing I could do about it.
If you would consult the Confirmation letter I sent Becky via e-mail (which I do still have a copy of) you will see everything is spelled out regarding day and date of arrival and departure, charge per night, tax rate, dietary restrictions, etc. I also included a routing - both scenic and fast route as a service.
Also, if you will consult the e-mail which Becky responded to regarding the reservation being 3 Days away, at the bottom of the page, the rate is shown as is the tax. If you go to my web site, you will see that there is no room rate of $110.
I wish you well and many enjoyable trips in the future.
Kathleen Panek
Becky and I feel we were misled by your website and Becky’s conversations with you. An otherwise thoroughly enjoyable trip for a period of ten days came to a sudden disappointment when we arrived at your facility.
We have stayed at many B&B’s and have never experienced anything like what we did at the Gillum House. The landscape was unkempt and the general presentation of the home was more reminiscent of a ‘boarding’ house than a B&B. That is what lead to our quick exit after traveling more than five and one-half hours from Lexington, KY by motorcycle. We looked forward to our experience at the Gillum House as being the icing on a wonderful trip that was closing with our final night’s stay with you. We both realized sleep was not an option had we stayed, so we got back on the bike and stayed at a hotel off of the highway where we could eat and then sleep.
Having expressed to you our disappointment, perhaps our greatest shock was the fact that you still felt comfortable with billing us, in full, for the almost thirty minutes we spent on your premises. Not only did you invoice, you presented us with an amount in excess of what was agreed to (over $143.00)-the rate should have been $110.00. Once you realized your error, you promptly provided another invoice for the full amount, $110.00 plus tax.
I had considered a call to the credit card company to dispute the invoice, and may still do so. It is inappropriate, as a business owner, that you charged us for services not used. A partial charge would have been more appropriate, or no fee at all for our inconvenience.
Sincerely,
I am sorry you feel that way. As to the amount of the charge, I did not argue amount the amount due to the fact it was not worth the effort. If that was how you felt, there was nothing I could do about it.
If you would consult the Confirmation letter I sent Becky via e-mail (which I do still have a copy of) you will see everything is spelled out regarding day and date of arrival and departure, charge per night, tax rate, dietary restrictions, etc. I also included a routing - both scenic and fast route as a service.
Also, if you will consult the e-mail which Becky responded to regarding the reservation being 3 Days away, at the bottom of the page, the rate is shown as is the tax. If you go to my web site, you will see that there is no room rate of $110.
I wish you well and many enjoyable trips in the future.
Kathleen Panek