This is continually being discussed on this forum and others. I, for one, will not use a "provided" dark cloth to remove my make-up. I also think it's rude and a little tacky. I want to know that face cloths and towels I use have had a little bleach and I know that doesn't happen with dark towels, etc. Having said all that I travel with my own facecloths because of the laundry issues.
I only use white towels, etc. here. I carry Shout with me and get the spots even before they get to the laundry basket. I will buy less expensive face cloths and replace if needed but they certainly will last me a long time when I pre-treat the stains.
I also provide make-up remover pads. Sometimes they even get used.
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you think it's rude and a little tacky? because ... why ... guests might think the dark towels have stains on them that can't be seen so well? but why does a guest think it is okay to scrub off bronzer that has stained brown streaks on the new lighter towels?
the towels are ruined and i just don't know what to do at this point. i use a little makeup and i understand what it does to fabric.
i ordered the makeup remover towelettes. maybe some guests will use those first.
but the body bronzer ... she would not remove that with a towelette ... having used the bronzer all over herself. it is also on the sheets.
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How would you feel if you went to a hotel and they had special dark cloths and instructed you to use them for make-up or whatever?? We should be at least as good as a hotel and maybe even better.
We are dealing with the public. We are a busines. We should conduct ourselves that way in my opinion. Having things ruined by daily living is part of doing business. You buy linens, you write them off. I think bb hosts need to stop taking stuff like this personally, stop thinking about it as your home (even though it is) and expect that people are going to be people.
I understand it's hard to have this happen. It's annoying and it also makes me angry but it's life in the business of hosting the public who will not necessarily be wondering or worrying about whether they might damage something in the room accidentally. I'm sure they don't sit there and think "hmmm, I can make these people very miserable and unhappy by wiping the mascara off my face or showering off this stupid bronzer."
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OK...how would you feel if you went to a hotel and they asked you to take your shoes off when you stepped into the lobby? Don't you require this of your guests? I haven't been to any hotels that ask us to do this but you ask this of your guests to protect your flooring surfaces.
We are different than hotels...we don't have a commercial laundry system. We
are better than most hotels because most of us offer a higher quality of linens & bath towels than most hotels (unless you're staying at the Ritz Carlton). I agree that we have to write off a certain percent of damaged linens in this business but if we can prevent some of the problems by offering something that can potentially stand up better to makeup, mascara, face medications, etc. than our $6 spa wash cloths and is clean, laundered to specs, what is the difference? Also, offering a disposable makeup remover cloth is a nice amenity. I don't think that people intentionally ruin linens, I think that they're clueless about how doing stupid things can ruin furnishings, fixtures, and fine linens in any lodging property. I think we're here to share ideas to help us to not spend money needlessly because some guest who hasn't a clue did something moronic.
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