MooseTrax
Well-known member
- Joined
- Apr 27, 2009
- Messages
- 270
- Reaction score
- 0
does anyone else encounter this probelm- a guest books online and checks off number of guests as "2" and then puts information in the booking that imply many more guests than "2" will be showing up for that room? today's bookings were for 2 rooms and what appeared to be parents and 2 children. the 2 children appeared to be going into one room by themselves except they were very young children. when questioned about this the guest responded back that there would be 3 guests in one of the rooms. the reservation confirmation was amended on this end before being sent to the guest. then guest then wanted to know why there was an additional charge on the reservation if the room that was booked was suitable for 3 guests? response back was a quote from the website which states that the 3rd person will be charged for all of the nights at a certain rate and that had the guest checked the appropriate number of people the correct charge would have shown up right away. all said in much less terse verbiage than stated here.
similar problem yesterday when guest checked out. guest wanted discount because there are 2 beds in the room and she only used one of them. it was explained that the room rate is based on 1-2 guests occupying the room, not the number of beds used.
would you change your rates so the rooms with more than 1 bed cost more all the time and then not charge extra for extra guests? that's a secondary question to the one above where guests don't select the proper number of occupants when they book themselves online.
similar problem yesterday when guest checked out. guest wanted discount because there are 2 beds in the room and she only used one of them. it was explained that the room rate is based on 1-2 guests occupying the room, not the number of beds used.
would you change your rates so the rooms with more than 1 bed cost more all the time and then not charge extra for extra guests? that's a secondary question to the one above where guests don't select the proper number of occupants when they book themselves online.