Alibi Ike
Well-known member
- Joined
- Aug 8, 2010
- Messages
- 2,928
- Reaction score
- 0
No need for welcomes innmates, this ain't my first rodeo.
During check-in a guest questioned our policies by stating that he had never encountered this at any place he had ever stayed and thought the policy was wrong. Guest continued to state that the policy was wrong and should be changed immediately if not sooner. Guest would have liked if a time machine were on premises to teleport back 10 minutes while we chaged the policy to suit him. Person doing check-in tried to explain policy and guest continued to state it was wrong and should be changed. When guest was told that was not going to happen guest then stated that the policy should be clearly stated so guest would know before arrival about such an absurd policy.
Policy is clearly stated on website. Clearly stated in policies guest must check that they have read when making online reservation. Clearly stated in confirmation guest receives.
At this point the actual policy is probably irrelevant to the discussion. The discussion hangs on what the innkeepers should do in the morning if the guest continues this line of beligerance as guest was already invited to leave at check-in. I will hasten to say that event occurred in a show of upsettedness by partner innkeeper never witnessed by this innkeeper before. Guest chose to stay.
This innkeeper is willing to print out guest confirmation to show to said guest should topic come up again. Innkeeper is willing to show guest where they checked off the box that said they read the policies. Partner innkeeper is peeved. This innkeeper is willing to start day off on new foot and not mention a thing. Not sure about partner but will discuss later on.
A secondary, but equally important discussion topic is about how do you intervene when you realize something is going very wrong between your partner innkeeper and a guest? Other guests witnessed this and there was no place to move them so they were 'out of the line of fire.' The other guests were fine as far as this innkeeper could tell. Nothing was said to them, they said nothing and the whole thing appeared to them to have started before they arrived.
Discuss among yourselves, the doorbell is ringing here.
During check-in a guest questioned our policies by stating that he had never encountered this at any place he had ever stayed and thought the policy was wrong. Guest continued to state that the policy was wrong and should be changed immediately if not sooner. Guest would have liked if a time machine were on premises to teleport back 10 minutes while we chaged the policy to suit him. Person doing check-in tried to explain policy and guest continued to state it was wrong and should be changed. When guest was told that was not going to happen guest then stated that the policy should be clearly stated so guest would know before arrival about such an absurd policy.
Policy is clearly stated on website. Clearly stated in policies guest must check that they have read when making online reservation. Clearly stated in confirmation guest receives.
At this point the actual policy is probably irrelevant to the discussion. The discussion hangs on what the innkeepers should do in the morning if the guest continues this line of beligerance as guest was already invited to leave at check-in. I will hasten to say that event occurred in a show of upsettedness by partner innkeeper never witnessed by this innkeeper before. Guest chose to stay.
This innkeeper is willing to print out guest confirmation to show to said guest should topic come up again. Innkeeper is willing to show guest where they checked off the box that said they read the policies. Partner innkeeper is peeved. This innkeeper is willing to start day off on new foot and not mention a thing. Not sure about partner but will discuss later on.
A secondary, but equally important discussion topic is about how do you intervene when you realize something is going very wrong between your partner innkeeper and a guest? Other guests witnessed this and there was no place to move them so they were 'out of the line of fire.' The other guests were fine as far as this innkeeper could tell. Nothing was said to them, they said nothing and the whole thing appeared to them to have started before they arrived.
Discuss among yourselves, the doorbell is ringing here.