Madeleine
Well-known member
- Joined
- Sep 29, 2011
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- 7,990
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Yup, just let it go. For whatever reason they are not happy and you can't make them so. I know the feeling of not wanting to be in contact with guests who are annoying. Sometimes not wanting guests to think I'm keeping tabs on them.I tried, maybe stupidly, to see if I could repair it, saying that we can't change the past, but to assume the best and to come to breakfast. From the actions, I have to assume that I was rebuffed.
So, MoH lost ten hours of pay over this, because he stayed home one day and went into work late another day. I've been hiding in my own house like a rat. I've had nothing but the best of intents but no matter what I do, it's taken wrong. And of course considering that everyone else is happy and cheerful and having a great time here, they don't appear to have figured out that it is them. But I have no more effort to make, I said I was going to put it into the pass and lock it there and I am doing exactly that. And letting my MoH deal with it.
Definitely a hotel person. But of course, I can't say so, because of course the message dies because of the messenger.
One more day... one more day... one more day.....
Last night some of our guests came in as I was working in the dining room. I said, 'Hi! So what did you get up to today?' They answered with a big list of what they did. Later on I saw them again as I went into the kitchen. We started talking and they said they like B&B's but it's really hard when they come in the door and the innkeeper say, 'So, what did you get up to today?' (Yes, they repeated my exact words!)
I said, 'Why that's exactly what I said!' They replied, 'But not every time we came in the door. You only asked once. We've stayed places where we couldn't come and go without being asked what we were doing!'
I hate hiding out to avoid guests. Do you say hello whenever you see them? Ignore them? Nod your head? What are we supposed to do!?