Ranking of top two amenities by segment

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happyjacks

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I attended a large conference on Online Marketing for Tourism (how niche is that??) back in March. This slide is from a presentation on current trends; the data is from a JD Powers survey. Of course it doesn't include B&B's as a segment, but it's interesting to see what the traveling public wants and where they can expect to get it.
 

Madeleine

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Once again, B&B's are the best value and have the amenities travelers want.
 

Weaver

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Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.
 

Copperhead

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Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..
Weaver said:
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.
If I were ABLE to travel around and pay $600 or more a night for a hotel room, I don't think I would care if they added $15-30 (or so) more for Wifi service. This is why these hotels CAN do it, their guests are not worried about petty change.

 

Weaver

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Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..
Weaver said:
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.
If I were ABLE to travel around and pay $600 or more a night for a hotel room, I don't think I would care if they added $15-30 (or so) more for Wifi service. This is why these hotels CAN do it, their guests are not worried about petty change.

.
True, very true. Guess I wouldn't care if I could afford that room either.
 

Samster

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Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..
Many of the upscale/luxury hotels also cater to high level business travelers and their business will pick up the WiFi charge. I do think that it's very odd that these places charge for WiFi in the rooms, but apparently there's a big infrastructure cost for WiFi in a very large property, so they feel justified in charging for it.
Am staying in a luxury hotel on a Living Social deal in a week or so and I'll update the forum on just what amenities are provided in the room rate.

I would have stayed in a B&B that I've stayed in before (for the same rate actually as the hotel LS deal I got), but this hotel has a bit better location and has a fantastic view of the city we're visiting, which the B&B doesn't offer.
 
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