Yesterday we awoke to a guest telling us that there had been water pouring from the ceiling outside his bedroom door. He put his trash barrel under it with a towel in it so that it didn't drip drop outside his door and the room beside his. Wonderful guy, would love the house full of him. My husband having built the house knew that it was just below the shower in the room above his and he figured they must have run the shower over (it's a handicap one so no high lip), perhaps two were in there and the curtain was completely out pouring water onto the floor. He figured he check with them when they came to breakfast to see if they had issues with the bathroom, only to find out when they didn't show that they had skipped out before 6:30 when we got up. Now have to deal with fixing the bubble it caused in the ceiling and repainting - hey, it's only foliage time here I got nothing else to do.
Then a guest tells us that he loved my kitchen and my dogs - yup, ran to store and my housekeeper let him in my PRIVATE SPACE - no one ever gets into my HOME, the door is always locked. Had to talk to her about that one nicely of course or she'll start crying like last week when I told her she needed to be done vacuuming the common spaces before 3pm as she can't do it during check-in. Came back from store to find her in the kitchen in full blown melt-down mode sobbing like a baby.
Housekeeper working like a snail today so get back from store with just 35 minutes before checkin and she yells out the window to me that she hasn't vacuumed any of the downstairs rooms she cleaned, I'll have to do that and she's still on the last room, needs another 20 minutes for that and the room beside it needs to be vacuumed too. Why? Because she doesn't listen and was trying to do laundry in between with only 4 hours to flip rooms including a jacuzzi room. All the while 3 different rooms show up to check in within 5 minutes more than 30 minutes early and their rooms aren't ready. One needed bathroom so I had to stop vacuuming, husband caught the next ones outside and told them we'd be ready in 30 minutes right at 3pm as we had to flip 6 rooms and weren't ready.
Guest checks in who booked last week and was paid in full because booking within cancellation policy. Hands me gift certificate saying he didn't know where to put the info (NOTES section maybe) -- and he needs it applied and a credit to his card. More fees for me, yeah.
Another guest checks in and I run all balances the morning of arrival as our reservation confirmation says. Hands a different card with US money on it and wants to change her payment (luckily I could just void her charge so no fees on that one, but more work during busy checkin time). She then tells hubby that she's now eating gluten free even though our system says we need 72 hours notice of any dietary restrictions. Already have a vegan who I'm cooking special for so 3 different breakfasts this morning.
Guest who booked two days ago after calling to say he was "trying to get out of his other reservation because he'd rather stay with me" (what a jerk canceling on someone last minute), arrives for breakfast and tells my husband that he won't sit in the dining room like everyone else, he wants to eat on the deck. We don't serve out there because the opening doors and let in flies and my husband can't open and close the door while carrying plates of food and has to pass between two other tables with no where to lay plates down to get door. Logistically a pain in the butt - but last time we mentioned to guests that we serve indoors, another guest gave us a bad review because they heard us tell someone no. They marked us down from a 5 to a 4 because we said we serve indoors to a guest!!!! So they eat out there and then more guests come and want to eat out there and so the day begins again. Can't wait for November when I'm only open weekends and only have guests 11 days of the entire month and a whole week closed while hubby goes away.
Then a guest tells us that he loved my kitchen and my dogs - yup, ran to store and my housekeeper let him in my PRIVATE SPACE - no one ever gets into my HOME, the door is always locked. Had to talk to her about that one nicely of course or she'll start crying like last week when I told her she needed to be done vacuuming the common spaces before 3pm as she can't do it during check-in. Came back from store to find her in the kitchen in full blown melt-down mode sobbing like a baby.
Housekeeper working like a snail today so get back from store with just 35 minutes before checkin and she yells out the window to me that she hasn't vacuumed any of the downstairs rooms she cleaned, I'll have to do that and she's still on the last room, needs another 20 minutes for that and the room beside it needs to be vacuumed too. Why? Because she doesn't listen and was trying to do laundry in between with only 4 hours to flip rooms including a jacuzzi room. All the while 3 different rooms show up to check in within 5 minutes more than 30 minutes early and their rooms aren't ready. One needed bathroom so I had to stop vacuuming, husband caught the next ones outside and told them we'd be ready in 30 minutes right at 3pm as we had to flip 6 rooms and weren't ready.
Guest checks in who booked last week and was paid in full because booking within cancellation policy. Hands me gift certificate saying he didn't know where to put the info (NOTES section maybe) -- and he needs it applied and a credit to his card. More fees for me, yeah.
Another guest checks in and I run all balances the morning of arrival as our reservation confirmation says. Hands a different card with US money on it and wants to change her payment (luckily I could just void her charge so no fees on that one, but more work during busy checkin time). She then tells hubby that she's now eating gluten free even though our system says we need 72 hours notice of any dietary restrictions. Already have a vegan who I'm cooking special for so 3 different breakfasts this morning.
Guest who booked two days ago after calling to say he was "trying to get out of his other reservation because he'd rather stay with me" (what a jerk canceling on someone last minute), arrives for breakfast and tells my husband that he won't sit in the dining room like everyone else, he wants to eat on the deck. We don't serve out there because the opening doors and let in flies and my husband can't open and close the door while carrying plates of food and has to pass between two other tables with no where to lay plates down to get door. Logistically a pain in the butt - but last time we mentioned to guests that we serve indoors, another guest gave us a bad review because they heard us tell someone no. They marked us down from a 5 to a 4 because we said we serve indoors to a guest!!!! So they eat out there and then more guests come and want to eat out there and so the day begins again. Can't wait for November when I'm only open weekends and only have guests 11 days of the entire month and a whole week closed while hubby goes away.
I'm glad you are feeling better. Enjoy those cookies 
