Proud Texan
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- May 30, 2008
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I just had a reservation go through ResKey without a complete address or zip code. ResKey processed the request, but the deposit was not charged because there was no zip code.
An automatic email response went out acknowledging the request, clearly stating that this was not the confirmation. Fortunately, a phone number was given and I was able to get the information I needed to process the card.
WHY DID THE GUEST NOT GET AN ERROR MESSAGE WHEN MANDATORY FIELDS WERE LEFT BLANK?
This concerns me because had I not caught the error, the room would have been taken out of inventory, the guest might have assumed his reservation went through because of the auto response and I would not have a pre-authorized cc number on record. You see the potential for a big mess.
Another gripe I'm having with ResKey is that the zip code associated with the credit card is not captured. This is critical because the billing address may not be the same as the residence address given. I usually pull this info off the receipt I get from my cc processor.
I've had ongoing issues with fields being designated MANDATORY and having them come up empty. Does ResKey not understand what mandatory means?
Has anyone else been experienced a problem like this?
Does anyone use B&B .com's reservation system? What do you think about it?
An automatic email response went out acknowledging the request, clearly stating that this was not the confirmation. Fortunately, a phone number was given and I was able to get the information I needed to process the card.
WHY DID THE GUEST NOT GET AN ERROR MESSAGE WHEN MANDATORY FIELDS WERE LEFT BLANK?
This concerns me because had I not caught the error, the room would have been taken out of inventory, the guest might have assumed his reservation went through because of the auto response and I would not have a pre-authorized cc number on record. You see the potential for a big mess.
Another gripe I'm having with ResKey is that the zip code associated with the credit card is not captured. This is critical because the billing address may not be the same as the residence address given. I usually pull this info off the receipt I get from my cc processor.
I've had ongoing issues with fields being designated MANDATORY and having them come up empty. Does ResKey not understand what mandatory means?
Has anyone else been experienced a problem like this?
Does anyone use B&B .com's reservation system? What do you think about it?