four at four forty four
Well-known member
- Joined
- Aug 24, 2009
- Messages
- 78
- Reaction score
- 0
So it's saturday, someone is checking in next friday. Two rooms/Two night. They just called to cancel Friday night and keep Saturday. I have a one week cancellation policy. When I reminded her of this she turned on her attitude, was short and rude.
I told her if I can rebook the rooms for Friday I won't need to charge her for Friday, but if I can't she will be reponsible for them.
I wear my heart of my sleeve and my skin is as thick as tissue paper. Now, of course, I feel like the jerk. Am I wrong? I know it's going to be very hard to book JUST friday. I can just take that hit.
Oh dear. Any advice is appreciated.
I told her if I can rebook the rooms for Friday I won't need to charge her for Friday, but if I can't she will be reponsible for them.
I wear my heart of my sleeve and my skin is as thick as tissue paper. Now, of course, I feel like the jerk. Am I wrong? I know it's going to be very hard to book JUST friday. I can just take that hit.
Oh dear. Any advice is appreciated.