hummingbird
Member
- Joined
- Sep 15, 2012
- Messages
- 9
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So here is how it came out...
The kid was a saint. Well behaved, polite and knew what an "indoor voice" was. The other guests were most understanding of my predicament. They laughed and said they were going to sue us...fortunately, I could tell they were kidding.
I spoke to the Grandma this morning (when all had gone well and I was calm and had my verbal skills back in place!)
I praised the kid's behavior, and then explained the policy of No Kids, AND we are limited by code to 2 guests per room. She apologized, and said that when she booked the room on-line, no one had mentioned the no-kids policy (although she did book for 2 and showed up with 3!).
Now I need to revise my confirmation e-mail to make this policy CLEAR, and will tell anyone who does this again that they may not stay. As my friends and I like to say...this had all the earmarks of a %^&$#@ growth experience!
Thanks for all the advice and the support!
Kathie
ARRRRRGGGG!.
My Inn is for Adults only; no kids of any age. It says it on the web site; it says it on Bed&Breakfast.Com, The title page of the web site says, "A welcoming retreat for ADULTS to enjoy." It used to say "for All to enjoy, but the first time someone showed up here with teenagers (2 couples on the same night) I changed it to ADULTS.
A few minutes ago, I opened the door, greeted my guests and then noticed a toddler standing behind them.
This is is the busiest time of year for us, and I know there are no rooms to be had in the area, and they traveled over 3 hours to get here.
So now I am stuck with a 2-year old, and there are other guests in the house.
I have no way to bill for the extra person, as having more than 2 people to a room is against code, so there is no clause on my web site about extras.
If this child cries and wakes up the other guests, I would feel obliged to refund their money.
These people should not have been allowed to make this reservation (on-line booking).
Other than shooing them off the porch...what have others done?.
Thanks for listening.
KB
The kid was a saint. Well behaved, polite and knew what an "indoor voice" was. The other guests were most understanding of my predicament. They laughed and said they were going to sue us...fortunately, I could tell they were kidding.
I spoke to the Grandma this morning (when all had gone well and I was calm and had my verbal skills back in place!)
I praised the kid's behavior, and then explained the policy of No Kids, AND we are limited by code to 2 guests per room. She apologized, and said that when she booked the room on-line, no one had mentioned the no-kids policy (although she did book for 2 and showed up with 3!).
Now I need to revise my confirmation e-mail to make this policy CLEAR, and will tell anyone who does this again that they may not stay. As my friends and I like to say...this had all the earmarks of a %^&$#@ growth experience!
Thanks for all the advice and the support!
Kathie
ARRRRRGGGG!.
My Inn is for Adults only; no kids of any age. It says it on the web site; it says it on Bed&Breakfast.Com, The title page of the web site says, "A welcoming retreat for ADULTS to enjoy." It used to say "for All to enjoy, but the first time someone showed up here with teenagers (2 couples on the same night) I changed it to ADULTS.
A few minutes ago, I opened the door, greeted my guests and then noticed a toddler standing behind them.
This is is the busiest time of year for us, and I know there are no rooms to be had in the area, and they traveled over 3 hours to get here.
So now I am stuck with a 2-year old, and there are other guests in the house.
I have no way to bill for the extra person, as having more than 2 people to a room is against code, so there is no clause on my web site about extras.
If this child cries and wakes up the other guests, I would feel obliged to refund their money.
These people should not have been allowed to make this reservation (on-line booking).
Other than shooing them off the porch...what have others done?.
Thanks for listening.
KB