Northern Dreamer
Well-known member
- Joined
- Feb 15, 2017
- Messages
- 214
- Reaction score
- 38
Who knew there were so many lessons to learn when you book groups?!?!?!?
Who knew you should have a legally written and approved, notarized, contract to give them to avoid any misunderstandings as well! (Or it seems like some people need that!)
Booked 10 months ago, offered a discount based on on our policy that weekends are a 2 night minimum...they thought Thurs/Fri counted... My first mistake was accepting since they were booking our entire space - (but at least I did remove the discount because I knew our weekend was now shot to H*LL!)
But then, they changed the details and person count at least once a month, then once a week the last month before check-in. Asked us to host a brunch for 15 - 20 (we can only sleep 10 - thus had to decline because we are not licensed to serve food to non-guests). They invited other family members - with babies - in after they arrived back from dinner at 9:30pm - at least hubby went up and informed the husband of our non guest policy again. But then had the nerve to ask if family could come over and lounge in our commons area the morning of the wedding, because she had already told them all to plan on it.
What about "we cannot accommodate non-guest visitors" do they NOT understand?!?
I am counting the hours until check-out - T-Minus 22 1/2 hours....!!!
Who knew you should have a legally written and approved, notarized, contract to give them to avoid any misunderstandings as well! (Or it seems like some people need that!)
Booked 10 months ago, offered a discount based on on our policy that weekends are a 2 night minimum...they thought Thurs/Fri counted... My first mistake was accepting since they were booking our entire space - (but at least I did remove the discount because I knew our weekend was now shot to H*LL!)
But then, they changed the details and person count at least once a month, then once a week the last month before check-in. Asked us to host a brunch for 15 - 20 (we can only sleep 10 - thus had to decline because we are not licensed to serve food to non-guests). They invited other family members - with babies - in after they arrived back from dinner at 9:30pm - at least hubby went up and informed the husband of our non guest policy again. But then had the nerve to ask if family could come over and lounge in our commons area the morning of the wedding, because she had already told them all to plan on it.
What about "we cannot accommodate non-guest visitors" do they NOT understand?!?
I am counting the hours until check-out - T-Minus 22 1/2 hours....!!!