- Joined
- May 22, 2008
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Well this morning I was ticked that even after writing a note about the OnYums bag being behind the night stand and telling the desk about our room keys not working (desk clerk responded our first morning with since you will be staying over for 4 days, we will send someone up to check it) and getting the FOURTH set of room keys. She was ticked at me because she told me to forget it and I did not (she took it as a direct disobey). I told her if we did not say anything nothing gets fixed. She wanted to skip it because at last, this morning Security came up to change the batteries on our room and then discovered the keys STILL did not work.
I stopped at the desk and told him the bag of OnYums was still behind the night stand even after a note was left informing housekeeping it was there (BTW it is still there tonight), we found a hair pick on the floor by the window and neither was ours, I thought it was outrageous to be charged for Internet when B & Bs are expected to give it for free. And told him how displeased I was that it took this long for them to FINALLY fix our door.
He took the Internet off the bill and apologized for the incinvenience and asked it there was naything else he could do for us. I told him that was strictly up to him as I was not going to tell him how to run his inn. He asked if we would be dining in their restaurant tonight and I said we had not yet discussed dinner but I never say no to food and thank you that would be very nice. So we had a nice dinner tonight. I plan to write him a thank you note and tell him the bag of OnYums is still behind the night stand. We did not leave a tip this morning (we did the first 2 mornings - her note was left UNDER the tip) and there will not be one tomorrow.
As I told my manager, they cannot be expected to fix something if you do not tell them. (2 dinners was a lot cheaper than a comped night)
I stopped at the desk and told him the bag of OnYums was still behind the night stand even after a note was left informing housekeeping it was there (BTW it is still there tonight), we found a hair pick on the floor by the window and neither was ours, I thought it was outrageous to be charged for Internet when B & Bs are expected to give it for free. And told him how displeased I was that it took this long for them to FINALLY fix our door.
He took the Internet off the bill and apologized for the incinvenience and asked it there was naything else he could do for us. I told him that was strictly up to him as I was not going to tell him how to run his inn. He asked if we would be dining in their restaurant tonight and I said we had not yet discussed dinner but I never say no to food and thank you that would be very nice. So we had a nice dinner tonight. I plan to write him a thank you note and tell him the bag of OnYums is still behind the night stand. We did not leave a tip this morning (we did the first 2 mornings - her note was left UNDER the tip) and there will not be one tomorrow.
As I told my manager, they cannot be expected to fix something if you do not tell them. (2 dinners was a lot cheaper than a comped night)