The 'on hold'

[JBloggs]

I can't imagine someone calling us and us keeping them on hold for ten minutes, Do you have any idea what EXCELLENT SERVICE you provide!!

 

[Samster]

You're soooooooooooooooo right! Kudos to all the great innkeepers we know!

 

[JBloggs]

It happened again. Not on hold forever but speaking with a rep who was doing something else and not listening, at all. I asked a question and she regurgitated the question back at me as the answer. I said, "I know I just said that" and then rambled on and I heard a zipper pull.
I know a lot of this customer service is hired out and people work from home, please tell me she was not on the loo. I said to her "I will call back when you are listening" and hung up.
Help the future generations, help them I SAY!

 

[Innkeeper To Go]

It happened again. Not on hold forever but speaking with a rep who was doing something else and not listening, at all. I asked a question and she regurgitated the question back at me as the answer. I said, "I know I just said that" and then rambled on and I heard a zipper pull.
I know a lot of this customer service is hired out and people work from home, please tell me she was not on the loo. I said to her "I will call back when you are listening" and hung up.
Help the future generations, help them I SAY!.

The runaround happens so consistently with so many "customer service" lines that it really seems designed to train you to not call them at all.
It's a feature, not a bug.