Generic
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- Feb 24, 2011
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So, we have just 2 rooms listed on Air with very specific conditions attached to them. (Around here, Air is a race to the bottom... and I don't want to compete to be the lowest price place on the block.) They don't get our full breakfast service and they don't get our normal housekeeping. And they are the smallest rooms in the house. We are honest about it. We say what's included, what isn't, we separate the taxes, so they don't have to pay commission on it. And we absolutely don't offer them parking (since parking is at a premium.) The price reflects these differences.
Well, guest arrives, sees the other rooms (doors are open) and comments that the room is small and do we have another room. And all I can think is that this is a ploy to get a free upgrade.... maybe I'm just suspicious that way. In any case, we don't have another rooms available for all the days they are staying with us. And besides, the other rooms are $40 to $50 a night more (breakfast and full service housekeeping included). We explained that we only have two rooms on Air and that no other room is available for all those days anyway. But I have this nagging feeling in my head and well... and here's the problem.... this is what I hate the feedback thing on Air... so when I review them... I should tell the truth that they tried to ask for an upgrade, that they didn't read what they are getting properly and yet like with most of the Air feedback, I will likely just SKIP that because I don't want them to write something nasty about me. But then... since we can't see each others feedback until after the fact, what if they write they were disappointed, as if it was my fault? And now all I can do is second guess myself for a few days...
Well, guest arrives, sees the other rooms (doors are open) and comments that the room is small and do we have another room. And all I can think is that this is a ploy to get a free upgrade.... maybe I'm just suspicious that way. In any case, we don't have another rooms available for all the days they are staying with us. And besides, the other rooms are $40 to $50 a night more (breakfast and full service housekeeping included). We explained that we only have two rooms on Air and that no other room is available for all those days anyway. But I have this nagging feeling in my head and well... and here's the problem.... this is what I hate the feedback thing on Air... so when I review them... I should tell the truth that they tried to ask for an upgrade, that they didn't read what they are getting properly and yet like with most of the Air feedback, I will likely just SKIP that because I don't want them to write something nasty about me. But then... since we can't see each others feedback until after the fact, what if they write they were disappointed, as if it was my fault? And now all I can do is second guess myself for a few days...